At a Glance
- Tasks: Provide top-notch customer service in a busy contact centre, resolving enquiries via phone and email.
- Company: Ipswich Borough Council, dedicated to putting customers first.
- Benefits: Good salary, generous holiday, hybrid working, and professional development opportunities.
- Other info: Comprehensive training and support with excellent career growth potential.
- Why this job: Join a dynamic team and make a real difference in your community.
- Qualifications: Experience in customer service, strong communication skills, and GCSEs in Maths and English.
The predicted salary is between 22800 - 26200 € per year.
Ipswich Borough Council and Customer Services Team are a fast-paced growing service. Putting customers at the heart of everything we do and getting it right first time is our priority.
Day to day, working in our busy contact centre, you will be required to provide high standards of customer service responding to and resolving a wide range of enquiries as the first point of contact by telephone. Some email and face-to-face customer interaction may also be required.
About you
You must demonstrate a proven track record in front line customer services and possess excellent communication and problem-solving skills. You will need Mathematics and English GCSEs at pass level or NVQ level 1 in Customer Care, excellent knowledge of MS Outlook, the internet or similar software. You will need excellent telephony and IT skills and the ability to communicate detailed information and promote self-service to customers. You will be passionate about getting it right first time and provide a prompt, courteous and knowledgeable service.
You will be required to work within a shift pattern covering the operational hours of 8.30am to 5pm Monday to Friday. This post is offered on a fixed term basis to 31 March 2026. This is a hybrid working role after you have completed your training (with a minimum of 2 days per week working in the office).
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
What you can expect from us
We offer a comprehensive training package including one-to-one ongoing development and support. You will be part of a busy and target-driven contact environment delivering excellent customer service on behalf of Ipswich Borough Council.
How to apply
To apply please visit our website. Closing date: 1 pm 17 October 2025. Interview date: 29 October 2025. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and/or to close the opportunity to applicants once we receive sufficient applications. Please note CVs are not accepted. DBS clearance is required for this role.
Customer Services Advisor in Ipswich employer: Suffolk Jobs Direct
Ipswich Borough Council is an excellent employer that prioritises customer service and employee well-being. With a supportive work culture, comprehensive training, and opportunities for personal and professional development, employees can thrive in a dynamic environment. The hybrid working model, generous benefits including subsidised parking and gym memberships, and a commitment to getting it right for customers make this role particularly rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Ipswich
✨Tip Number 1
Get to know the company! Research Ipswich Borough Council and their customer service values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with friends or family. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Ipswich Borough Council team. Don’t miss out!
We think you need these skills to ace Customer Services Advisor in Ipswich
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in front line customer service. We want to see how you've handled enquiries and resolved issues, so share specific examples that showcase your problem-solving skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your cover letter and any written responses to reflect the job description. Mention your passion for providing excellent customer service and how you fit into our team.
Keep It Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your communication style reflects the professionalism we value.
Apply Through Our Website:Remember, the best way to apply is through our website. This ensures your application gets to us directly and is processed efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at Suffolk Jobs Direct
✨Know Your Customer Service Basics
Make sure you brush up on your customer service principles. Be ready to discuss your previous experiences and how you've handled challenging situations. Think of specific examples where you went above and beyond for a customer.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and answering questions.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand what Ipswich Borough Council is looking for. Be prepared to explain how your skills align with their needs, especially in areas like problem-solving and IT proficiency.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
