Compliance Business Support Officer (Internal) in Ipswich

This advert is open to Babergh and Mid Suffolk District Councils employees only.

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

Join our team

We are looking for a Business Support Officer to join our Compliance team.

The Compliance Team is a critical part of the wider Housing Directorate and oversees the management and monitoring of key compliance areas including gas, electrical safety, asbestos, fire safety, damp and mould, and water hygiene.

This role plays an important part in ensuring our compliance records are accurate and up to date.
If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

Reporting to the Business Services Manager, you will provide a highly effective, customer-focused, and innovative compliance business support function, with a particular focus on Damp and Mould.

Key responsibilities will be:

• processing compliance data and maintaining the compliance register
• liaising with and monitoring day-to-day activities of contractors, to ensure compliance servicing schedules and target dates are met
• providing damp and mould business support to the compliance team, including attending meetings and taking minutes
• assisting in the compilation, administration, and monitoring of customer satisfaction data
• ensuring complaints relating to compliance are responded to, and areas of customer dissatisfaction addressed
• raising and processing work orders, purchase orders, process invoices, including variation requests

This role is key in ensuring that we meet our statutory and regulatory obligations in respect of compliance and health and safety for our housing and corporate properties.

About you

We are seeking a dedicated and organised Business Support Officer to join our team.

To be successful, you will be educated to NVQ level 3/ONC or have gained an equivalent level of administration experience.

The ideal candidate will demonstrate:

• strong organisational skills and proven ability to manage multiple, competing priorities, with flexibility to adapt and reprioritise tasks in a fast-paced environment
• excellent administration skills with a high level of accuracy and attention to detail in administrative tasks, including record-keeping, data entry, and correspondence
• strong IT skills, particularly Microsoft Office
• strong customer focus, organised and can work effectively under pressure
• good team player, with a collaborative and supportive approach to working with colleagues
• keen to contribute positively to team goals and a shared commitment to service excellence

The office location is quite rural, therefore a full UK driving licence and access to a vehicle is advised.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information, visit our Employee Benefits page.

Our ways of working

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion or to learn more about hybrid working for this role, please contact Amanda Ward, Business Services Manager, by emailing amanda.ward@baberghmidsuffolk.gov.uk

Please read the Job Description and Person Specification.pdfbefore applying for this job opportunity.

Closing date: 5.00pm, 02 July 2026.

When applying, please ensure:

• Your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification.
• You attach your supporting statement and your CV to your application.
• You use your Babergh and Mid Suffolk email address for your application.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.