Business Services Team Leader (Internal) in Ipswich

This advert is open to Babergh and Mid Suffolk District Councils employees only.

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

Join our team

We are looking for a Business Services Team Leader to join our Housing Repairs and Maintenance Team.
If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

Reporting to the Business Services Manager you will provide day to day operational leadership to the Repairs Service Officers and Business Services Assistant.

You will be responsible for the seamless operation of repairs planning and business support functions within housing repairs and maintenance.

You will co-ordinate daily operations, supporting repairs planning, contractor management and administrative tasks to meet service levels, maximise staff productivity, and deliver consistent, positive customer experiences.

Areas of responsibility will include:

• ensuring planners schedules and customer support activities run smoothly
• data is accurate and timely
• frontline colleagues are enabled to deliver efficient, right first-time services

About you

We are seeking a dedicated, organised and customer focused individual to join our Housing Repairs and Maintenance team.

You will have a good standard of education with GCSE's (or equivalent) in English and Maths and demonstrate experience in a similar role in either a business services or housing team. A Customer service qualification would be an advantage.

You will be motivated to work collaboratively across our districts to support the development and delivery of brilliant services to our customers, embedding robust policies and procedures.

Experience of leading a team is desirable as you will supervise, coach and develop team members, setting clear operational objectives and standards.

IT literate with good systems experience, you will maintain the job management system and related data to enable real-time decision making and accurate management information.

Passionate about excellent customer service, you will demonstrate empathy and diplomacy as the first point of contact for issues related to Repairs and Maintenance.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information, visit our Employee Benefits page.

Our ways of working

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion or to learn more about hybrid working for this role, please contact Alison Wade by emailalison.wade@baberghmidsuffolk.gov.uk to arrange a conversation.

Please read the Job Description and Person Specification.pdf before applying for this job opportunity.

Closing date: 5.00pm, 12 June 2026.

When applying, please ensure:

• Your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification.
• You attach your supporting statement and your CV to your application.
• You use your Babergh and Mid Suffolk email address for your application.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.