At a Glance
- Tasks: Lead a team to ensure smooth operations in housing repairs and maintenance.
- Company: Babergh and Mid Suffolk District Councils, dedicated to community building.
- Benefits: Generous leave, pension scheme, private healthcare, and flexible working options.
- Other info: Hybrid working model and commitment to equality and inclusion.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in business services or housing, with strong customer service focus.
The predicted salary is between 37280 - 44075 £ per year.
Babergh and Mid Suffolk District Councils
Address: Great Wenham Operational Hub, CO7 6PS
Salary: £37,280 - £44,075 per annum (pro rata for part time)
Hours: Full Time, 37 hours per week
Contract: Permanent
This advert is open to Babergh and Mid Suffolk District Councils employees only. This role is open to full time, part time, and job share applications, all of which will be assessed equally.
Join our team
We are looking for a Business Services Team Leader to join our Housing Repairs and Maintenance Team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
Reporting to the Business Services Manager you will provide day to day operational leadership to the Repairs Service Officers and Business Services Assistant. You will be responsible for the seamless operation of repairs planning and business support functions within housing repairs and maintenance. You will co-ordinate daily operations, supporting repairs planning, contractor management and administrative tasks to meet service levels, maximise staff productivity, and deliver consistent, positive customer experiences.
Areas of responsibility will include:
- ensuring planners schedules and customer support activities run smoothly
- data is accurate and timely
- frontline colleagues are enabled to deliver efficient, right first-time services
About you
We are seeking a dedicated, organised and customer focused individual to join our Housing Repairs and Maintenance team. You will have a good standard of education with GCSE's (or equivalent) in English and Maths and demonstrate experience in a similar role in either a business services or housing team. A Customer service qualification would be an advantage.
You will be motivated to work collaboratively across our districts to support the development and delivery of brilliant services to our customers, embedding robust policies and procedures. Experience of leading a team is desirable as you will supervise, coach and develop team members, setting clear operational objectives and standards. IT literate with good systems experience, you will maintain the job management system and related data to enable real-time decision making and accurate management information. Passionate about excellent customer service, you will demonstrate empathy and diplomacy as the first point of contact for issues related to Repairs and Maintenance.
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- two National Landscapes
- many picturesque market towns
It is no surprise we are ranked among the top 50 places to live in the UK.
Benefits
We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
For more information, visit our Employee Benefits page.
Our ways of working
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information
For an informal discussion or to learn more about hybrid working for this role, please contact Alison Wade by email alison.wade@baberghmidsuffolk.gov.uk to arrange a conversation.
Please read the Job Description and Person Specification before applying for this job opportunity.
Closing date: 5.00pm, 12 June 2026.
When applying, please ensure:
- Your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification.
- You attach your supporting statement and your CV to your application.
- You use your Babergh and Mid Suffolk email address for your application.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Business Services Team Leader in Ipswich employer: Suffolk Jobs Direct
Babergh and Mid Suffolk District Councils is an exceptional employer dedicated to fostering a collaborative and inclusive work environment. With a strong focus on employee wellbeing, we offer generous leave entitlements, flexible working arrangements, and extensive learning and development opportunities, all while serving a vibrant community in one of the UK's top living locations. Join us to make a meaningful impact in housing repairs and maintenance, where your contributions will directly enhance the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Business Services Team Leader in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and business services sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the councils' values and recent projects. Show us that you're not just another candidate; demonstrate how your experience aligns with their mission to improve community services.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and customer service. We want to see how you handle real-life scenarios, so think of examples that highlight your skills and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the fantastic work we do at Babergh and Mid Suffolk District Councils.
We think you need these skills to ace Business Services Team Leader in Ipswich
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, make sure to read through the job description and person specification thoroughly. This will help us understand what the role entails and how your skills align with what we're looking for.
Tailor Your Application:Don’t just send a generic application! We want to see how your experience matches the specific criteria in the person profile. Highlight relevant experiences and skills that show you’re the perfect fit for the Business Services Team Leader role.
Be Clear and Concise:When writing your supporting statement, keep it clear and to the point. Use bullet points if necessary to make it easy for us to see how you meet each criterion. Remember, we appreciate straightforward communication!
Use Your Babergh and Mid Suffolk Email:Make sure to apply using your Babergh and Mid Suffolk email address. It’s a simple step that helps us keep everything organised and ensures your application is processed smoothly.
How to prepare for a job interview at Suffolk Jobs Direct
✨Know Your Stuff
Make sure you understand the role of a Business Services Team Leader inside out. Familiarise yourself with the responsibilities, especially around repairs planning and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you've coached or developed team members, and how you set clear objectives. This will demonstrate your capability to manage and motivate others effectively.
✨Emphasise Customer Service
As the first point of contact for issues related to Repairs and Maintenance, it's crucial to highlight your passion for excellent customer service. Share examples of how you've handled customer queries or complaints in the past, showcasing your empathy and problem-solving skills.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, operational challenges, or the council's future plans. This not only shows your interest but also helps you gauge if the role is the right fit for you.
