Brokerage Officer (Redeployment 23417) in Ipswich

Suffolk County Council

Address: Endeavour House, Ipswich, IP1 2BX - Hybrid

Salary: £28,598 per annum (pro rata for part time)

Hours: 37, flexible working options available.

Contract: Permanent

At Suffolk County Council, collaboration is at the heart of what we do. As a Brokerage Officer, you’ll work with colleagues, partners, and communities to build trust, share ideas, and deliver services that make a lasting impact.

Your role and responsibilities

• Work closely with hospital discharge teams, social workers, contracts, and Home First teams to enable safe, timely discharges and reduce delays across the wider health and social care system.
• Support the effective planning and rollout of new systems that improve service flow and operational efficiency.
• Support effective care planning by monitoring vacancies, capacity and improving access to residential and home care information, reducing delays and enabling informed choice.
• Review outstanding care requests and use data, feedback, and performance insights to identify trends, support the development of more efficient processes, and drive continuous improvement and informed decision-making.
• Provide flexible support, including occasional weekend working, to meet service demand.

You will need

• To be educated to a good standard, with NVQ Level 4 in Business Administration (or equivalent qualification) or relevant demonstrable experience.
• Strong literacy and numeracy skills.
• Knowledge of health and social care settings (desirable but not essential).
• Experience of monitoring, reviewing, and improving processes and procedures.
• Accurate recording, reporting, and documentation skills.
• Proficient in Microsoft Office and standard digital systems.
• Ability to provide clear information, advice, and excellent customer service.
• Strong communication, negotiation, and influencing skills, with the ability to engage others clearly, empathetically, and with impact.
• Communicates openly and honestly, sharing ideas and information in a clear, concise, and tactful way.
• Remains resilient and effective under pressure, adapting positively to new systems, processes, and environments.
• Demonstrates strong organisational skills, with the ability to plan, prioritise, and meet deadlines.
• Maintains confidentiality and adheres to organisational policies, procedures, and values.
• Consistently demonstrates ASPIRE values and behaviours in everyday practice.
• Flexibility and willingness to travel to locations across the County, including clinical environments.

The team plays a key role in sourcing care services for individuals who have been assessed as having eligible needs. Acting as a central point of contact for social care placements in Suffolk, the team works across Adult and Community Services, maintaining close and regular collaboration with care providers, health and social care colleagues. A core focus of the team is to reduce delays by ensuring people receive timely access to the care and support they need.

Key relationships include

• Strategic contract and commissioning management teams.
• Social workers and practitioners.
• Health colleagues and partner teams.
• Home First.
• Care Providers across all care streams.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

How to apply

• Step 1 - Read the Job and Person Profile (Word).
• Step 2 - Click ‘Apply Now’ to start your online application.
• Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP. You should use the Supporting Statement template. Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

Closing date: 11.30pm, 20 May 2026

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.