- Suffolk County Council
- Address: Endeavour House, Ipswich, Suffolk IP1 2BX - Hybrid
- Salary: £28,598per annum (pro rata for part time or under 12 months)
- Hours: 37 hours per week, flexible working options available
- Contract: Fixed Term/Secondment to cover maternity leave, expected to end in up to 12 months
At Suffolk County Council, collaboration is at the heart of what we do. As a Brokerage Officer, you’ll work with colleagues, partners and communities to build trusted relationships, share insight and deliver services that make a lasting difference.
Reimagine the possibilities.
Your role and responsibilities
You will play a key role in shaping and improving how care services are delivered, working closely with colleagues, providers and partners to support better outcomes for people across Suffolk.
- Work closely with hospital discharge teams, social workers, contracts and Home First teams to enable safe and timely discharges, reducing delays across the wider health and social care system.
- Support the planning and implementation of systems that improve service flow and operational efficiency.
- Monitor vacancies and capacity to improve access to residential and home care options, enabling informed choice and reducing delays.
- Review outstanding care requests, using data and feedback to identify trends, inform decision-making and support continuous improvement.
- Provide flexible support to meet service demand, including occasional weekend working.
You will need
- NVQ Level 4 in Business Administration (or equivalent) or demonstrable relevant experience.
- Strong literacy and numeracy skills.
- An understanding of health and social care settings (desirable).
- Experience of reviewing and improving processes and procedures.
- Excellent attention to detail and accurate record-keeping skills.
- Confidence using Microsoft Office and digital systems.
- Strong communication, negotiation and influencing skills, with the ability to engage others clearly and empathetically.
- The ability to remain resilient and adaptable in a fast-paced environment.
- Good organisational skills, with the ability to prioritise and meet deadlines.
- A commitment to confidentiality, professional standards and organisational values.
You can view a full list of requirements in theJob and Person Profile (JPP) (Word), which you can find in the ‘How to apply’ section towards the bottom of this advert.
If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
The Brokerage Team plays a central role in sourcing care services for people with eligible needs. Acting as the main point of contact for social care placements across Suffolk, the team works collaboratively with Adult and Community Services, care providers and health partners to ensure timely access to care and support.
The team is focused on reducing delays, promoting independence and safeguarding vulnerable individuals, ensuring that support is arranged as quickly and effectively as possible. This work is delivered in line with key directorate models, including Supporting Lives, Connecting Communities and Signs of Safety.
You will work closely with:
- Strategic contract and commissioning teams.
- Social workers and practitioners.
- Health colleagues and partner organisations.
- Home First teams.
- Care providers across a range of services.
Empowering Everyone
We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Zowie Easterbrook for a casual conversation. You can reach them by calling 01473 250868 or emailing: zowie.easterbrook@suffolk.gov.uk
If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.
How to apply
Step 1 - Read the Job and Person Profile (Word).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
- Tell us about a time you had to negotiate with an external partner / or provider to achieve better value or outcomes. What was your approach and what was the result?
- Give an example of a time when you identified a process improvement or efficiency in your team. What steps did you take to implement it?
- Tell us about a time you worked with multiple stakeholders (e.g. social workers, health teams, providers) to deliver a shared goal. How did you manage differing priorities?
- Tell us about a time you used data or insight to influence a service delivery decision or improve a process.
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed
For guidance on completing your application, please see our How to Apply page.
We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at: recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments.
Closing date: 11.30 pm, 5 July 2026.
Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
