At a Glance
- Tasks: Support colleagues with digital systems and applications in a dynamic team environment.
- Company: Suffolk County Council, dedicated to creating positive change in the community.
- Benefits: Competitive salary, hands-on training, and priority access to future job vacancies.
- Other info: Open to all ages and backgrounds, fostering diversity and inclusion.
- Why this job: Make a real impact while developing your skills in a supportive apprenticeship.
- Qualifications: Willingness to learn, problem-solving skills, and familiarity with Microsoft 365 products.
The predicted salary is between 25185 - 25185 £ per year.
At Suffolk County Council, every role is a chance to create positive change. As an Apprentice System Support Technician in the Highways Systems Support Team, you’ll see the direct impact of your work on the people we support. You’ll work with colleagues, partners, and communities to build trust, share ideas, and deliver services that make a lasting impact.
Your role and responsibilities
- Provide support to colleagues on the various digital systems and applications used within Suffolk Highways, and the wider Growth, Highways & Infrastructure directorate.
- Monitor the shared mailbox and pick up requests for support or training.
- Produce guidance documentation and videos on the systems we support.
- Collaborate with the asset data team on joint projects.
- Streamline processes using digital solutions.
Your apprenticeship
- Level 3 Digital Support Technician.
- Duration: 18 months.
We welcome apprenticeship applications from all ages and backgrounds. There's no upper age limit - it's never too late to start developing new skills. The apprenticeship you're applying for must build on your qualifications. If you have experience in this field, the apprenticeship you're applying for must be at a higher level.
During the apprenticeship, you'll be working towards the role described in the Job and Person Profile. You will have the opportunity to receive hands-on training and pursue certification. Completing your apprenticeship does not guarantee a full-time position. However, we are dedicated to helping you find a job. You will have priority access when you apply for vacancies during the final 3 months of your contract.
You will need initiative and problem-solving skills to thrive in this support role. Familiarity with Microsoft 365 products (Outlook, Excel, Teams, Word, etc.) would be helpful. Our ideal candidate does not need to have all the technical expertise yet but should have a willingness to learn and develop.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.
How to apply
- Step 1 - Read the Job and Person Profile (JPP).
- Step 2 - Click ‘Apply Now’ to start your online application.
- Step 3 - Upload a supporting statement answering specific questions.
- Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments by contacting our Recruitment Team.
Closing date: 11.30pm, 16 July 2026. Interview date: Week commencing 27 July 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Apprentice System Support Technician in Ipswich employer: Suffolk Jobs Direct
Suffolk County Council is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where every role contributes to meaningful change in the community. As an Apprentice System Support Technician, you will benefit from hands-on training, mentorship from experienced colleagues, and opportunities to collaborate on impactful projects, all while enjoying the flexibility of hybrid working in the vibrant setting of Ipswich. We are committed to inclusivity and empowering individuals from diverse backgrounds, ensuring that everyone has the chance to thrive and make a difference.
