At a Glance
- Tasks: Investigate and resolve anti-social behaviour to improve community safety.
- Company: Ipswich Borough Council, dedicated to creating thriving communities.
- Benefits: Competitive salary, pension scheme, flexible working, and wellness support.
- Other info: Hybrid working with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management or community safety, strong communication skills.
The predicted salary is between 36581 - 36581 £ per year.
Ipswich Borough Council is committed to creating safe, thriving communities and improving the quality of life for our residents. Our organisation is constantly growing and developing our services to meet the needs of Ipswich and the people who live here.
To support our commitment to tackling and reducing the impact of Anti-Social Behaviour (ASB), Community Support is seeking to recruit a dedicated and motivated Housing ASB Officer to join our ASB Team. This is a rewarding opportunity to make a meaningful difference within our communities by investigating and resolving ASB, supporting victims and working collaboratively with tenants, residents and partner agencies to deliver effective and sustainable solutions.
This role will manage a challenging and complex caseload involving Council tenancies, delivering a high quality, proactive and effective ASB management service, responsible for taking prompt and proportionate action to investigate reports of ASB, assess risk and vulnerability, gather evidence and implement appropriate interventions to resolve cases successfully.
Working closely with tenants, internal departments and external partner agencies, including Police and support services, you will build and maintain strong professional relationships to achieve positive outcomes, safeguard vulnerable individuals and improve the quality of life for our communities. The role requires excellent communication, problem-solving and case management skills, alongside the ability to utilise a range of informal and formal enforcement tools where necessary.
This is a hybrid working role (with a minimum of 2 days per week working in the office).
Responsibilities
- Investigating reports of high-harm ASB and tenancy breaches.
- Assessing risk and vulnerability, ensuring victims and perpetrators receive appropriate support.
- Developing and implementing action plans to resolve cases effectively.
- Gathering evidence, conducting interviews and maintaining accurate case records.
- Preparing, and serving, legal documentation and supporting legal proceedings including attendance at Court, where required.
- Working closely with Police, support agencies and community partners.
- Attending and facilitating multi-agency meetings and representing the Council where required.
- Ensuring compliance with relevant legislation, policies and procedures.
- Contributing to the delivery of a high-quality housing and community service.
About You
We are looking for a motivated and proactive individual who:
- Has the knowledge and experience of tackling high level anti-social behaviour, housing management or community safety cases.
- Has a good understanding of legislation and the use of the formal, and informal, tools and powers under the Anti-social Behaviour, Crime and Policing Act 2014.
- Has excellent communication skills working confidently with tenants, partners and stakeholders.
- Demonstrates excellent investigative, problem-solving and decision-making skills.
- Is resilient and able to manage challenging situations professionally.
- Has proven experience of building strong working relationships with customers, colleagues and external partners.
- Can maintain accurate records and produce high-quality reports and witness statements.
- Is educated to ‘A’ level standard or equivalent and has 3 years’ experience working in a Tenancy Management or ASB role in social housing.
- Holds a full driving licence.
Why work for us?
As well as a competitive salary, the Council offers Local Government Pension Scheme (LGPS) membership, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, learning and development opportunities, flexible working opportunities, wellbeing support, lifestyle benefits and the opportunity to work with great colleagues.
For more information, please contact Sally Tynan on 01473 432703 or via email sally.tynan@ipswich.gov.uk for an informal discussion about the role.
How to apply
To apply, please visit our Ambition Ipswich website where you can complete the online application form for this vacancy. Please note CVs are not accepted.
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Closing date: 11.55 pm, 29 September 2026. Interview date: Week commencing 19 October 2026 at Grafton House, Ipswich. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and/or to close the opportunity to applicants once we receive sufficient applications. DBS clearance is required for this role.
Anti Social Behaviour Officer in Ipswich employer: Suffolk Jobs Direct
King Edward VI School is an exceptional employer, offering a supportive and collaborative work environment where you can make a meaningful impact on students' lives. With opportunities for professional development and a comprehensive benefits package through Suffolk County Council, including a Local Government Pension Scheme, you will be part of a dedicated team committed to enhancing the educational experience. Located in the heart of Bury St Edmunds, the school provides convenient access to public transport and on-site parking, making it an ideal workplace for those passionate about supporting young people.
StudySmarter Expert Advice🤫
We think this is how you could land Anti Social Behaviour Officer in Ipswich
✨Dive into Local Community Groups
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We think you need these skills to ace Anti Social Behaviour Officer in Ipswich
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Suffolk Jobs Direct:Before hitting send, make sure to tailor your application specifically to Suffolk Jobs Direct! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Suffolk Jobs Direct
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
