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- Tasks: Provide essential admin support to the Housing Management team and enhance customer satisfaction.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to building vibrant communities.
- Benefits: Enjoy generous leave, a competitive pension scheme, and flexible working options.
- Other info: Hybrid working model with great learning opportunities and a commitment to equality and diversity.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: NVQ Level 3 or equivalent experience in administration or housing, with strong IT and communication skills.
The predicted salary is between 27694 - 31022 £ per year.
Babergh and Mid Suffolk District Councils
Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
Salary: £27,694 - £31,022 per annum (pro rata)
Hours: Part Time, 14.8 hours per week
Contract: Permanent
Join our team. We are looking for an Admin Support Officer to join our Housing Management team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
In this vital role, you will provide comprehensive administrative and technical support to our Tenancy Services teams, helping to ensure smooth service delivery and high levels of customer satisfaction.
Your responsibilities will include:
- Responding to and redirecting customer enquiries, booking appointments, and producing written communications.
- Administering tenancy changes and maintaining accurate tenant records.
- Supporting financial processes including direct debits, refunds, and invoice management.
- Collaborating with internal and external stakeholders on projects and casework.
- Promoting tenant engagement and supporting equality and diversity initiatives.
- Ensuring compliance with GDPR, health and safety, and council policies.
About you
We are looking for a team player who is adaptable, diplomatic, and committed to continuous improvement. To be successful, you will have:
- NVQ Level 3 or equivalent experience in a relevant administrative or housing role.
- Strong IT skills, particularly in Microsoft Office (Excel, Word, Outlook).
- Excellent communication and customer service skills.
- Ability to manage multiple tasks with accuracy and attention to detail.
- Experience in financial administration and interpreting financial data.
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.
We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- two National Landscapes
- many picturesque market towns
It is no surprise we are ranked among the top 50 places to live in the UK.
Benefits
We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
Our ways of working
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.
We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information
For an informal discussion about this role, please contact Louise Bird, Community Housing Manager by either calling 01449 724968 or emailing louise.bird@baberghmidsuffolk.gov.uk or Aimi Myhill, Community Housing Manager, by either calling 01449 724579 or emailing aimi.myhill@baberghmidsuffolk.gov.uk.
Please read the Job Description and Person Specification before applying for this job opportunity. Closing date: 9 am, 11 May 2026.
How to apply
Please ensure your application form is fully completed, including employment and education history and supporting statement clearly addresses how you meet the criteria in the Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Admin Support Officer - Housing Management in Ipswich employer: Suffolk Jobs Direct
Contact Detail:
Suffolk Jobs Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support Officer - Housing Management in Ipswich
✨Tip Number 1
Get to know the company! Research Babergh and Mid Suffolk District Councils, their values, and recent projects. This will help you tailor your approach and show that you're genuinely interested in making a difference for the community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to admin support and housing management. Think about how your skills match the job description and be ready to share specific examples of your experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the fantastic work we do in the community.
We think you need these skills to ace Admin Support Officer - Housing Management in Ipswich
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description and person specification. Make sure you understand what we're looking for in an Admin Support Officer and how your skills match up.
Tailor Your Supporting Statement: When writing your supporting statement, be specific! Address how you meet each criterion in the person specification. We want to see how your experience and skills make you the perfect fit for our Housing Management team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly. We can’t wait to hear from you!
How to prepare for a job interview at Suffolk Jobs Direct
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Support Officer role and its responsibilities. Familiarise yourself with the key tasks like managing tenant records and supporting financial processes. This will help you demonstrate your knowledge and show how your skills align with what they’re looking for.
✨Showcase Your IT Skills
Since strong IT skills are crucial for this position, be prepared to discuss your experience with Microsoft Office, especially Excel, Word, and Outlook. You might even want to mention specific examples of how you've used these tools in previous roles to improve efficiency or accuracy.
✨Prepare for Customer Service Scenarios
Given that excellent communication and customer service skills are essential, think of examples from your past where you’ve successfully handled customer enquiries or resolved issues. Practising these scenarios can help you articulate your approach during the interview.
✨Emphasise Teamwork and Adaptability
This role requires a team player who is adaptable and diplomatic. Be ready to share experiences that highlight your ability to work collaboratively and adapt to changing situations. This will show that you’re not just a fit for the role, but also for their team culture.