Civil Enforcement Officer

Position

Civil Enforcement Officer (CEO)
Parking Enforcement team – East Suffolk Services Limited
Lowestoft Depot, Lowestoft, Suffolk, NR32 2EF

Working Hours & Contract

• Hours: 37 hours per week.
• Shift pattern: 11‑hour shifts, 4 days on / 4 days off.
• Contract: Permanent.

Salary

£28,598 – £31,022 per annum.

Key Responsibilities

• Patrol car parks and streets within East Suffolk Council’s boundary.
• Identify and enforce parking regulations and deliver Penalty Charge Notices where necessary.
• Report issues and maintain accurate records of enforcement activities.
• Provide a proactive, customer‑focused approach while engaging with the public.
• Support the delivery of high‑quality, efficient services that the community relies on every day.

What You Will Need

• Experience working in a front‑line service environment with strong customer‑service skills.
• Ability to converse politely and empathetically with the public in a variety of situations.
• Proficiency with smart technologies and software; willingness to learn new systems.
• Full driving licence.
• Flexibility to work the required shift pattern.

Benefits

• Competitive salary and matched pension scheme with Royal London.
• Health and wellbeing package (Canada Life) including online GP and dentist access plus life insurance.
• Access to wellbeing resources, counselling and mental‑health support.
• Learning and development opportunities tailored to your role and personal goals.
• Exclusive discounts on tech, holidays, travel, fashion, health, and beauty.
• Car benefit scheme and cycle‑to‑work scheme.

Contact & Application

For an informal discussion, please contact Wendy Lake by phone 07795 825253 or email wendy.lake@eastsuffolkservices.co.uk.

Application Process:

1. Read the advert and the Job Description and Person Specification (Word).
2. Complete the Supporting Statement template (Word). Your statement must address each criterion in the Person Specification – other formats will not be accepted.
3. Complete the online application and upload your statement. CVs are not accepted.

Closing & Interview Dates

Closing date: 7 November 2025 – 11:30 pm.
Interview date: Week commencing 18 November 2025.