Civil Enforcement Officers in Bury St Edmunds

West Suffolk Council are looking for Civil Enforcement Officers to join our operational teams based in Newmarket and Bury St Edmunds. This is a key role which involves promoting responsible parking and ensuring the free and safe movement of traffic through enforcement of legislation relating to the Traffic Management Act (2004).

You will:

• patrol restricted parking areas, car parks and on-street pay and display parking bays, resident parking schemes and school enforcement areas to monitor compliance, taking appropriate enforcement action under current legislation by issuing Penalty Charge Notices using handheld computer devices
• investigate and assess individual cases
• collect photographic evidence
• keep detailed case notes
• make written reports to enable subsequent legal action
• attend Adjudication Tribunals when required

You will be responsible for ensuring all pay and display equipment and payment services are serviceable by carrying out regular checks, ensuring ticket levels are sufficient, identifying faults and reporting any missing signs, road markings and anything that may constitute an enforcement issue or health and safety issue.

Uniform and protective clothing, communication devices including a body worn camera will be provided as you will be working outdoors in all weathers. You will work on a four days on / four days off rolling rota which will include evenings, weekends and bank holidays. You may be expected to work until 8.30pm when required. You must be comfortable with lone working duties after training.

You will be expected to sit and gain a Level 2 qualification in Civil Parking Enforcement if not already qualified. This must be gained within the first six months. A DBS check (Disclosure & Barring Service) will be undertaken in the first 6 months of employment.

What you will need:

• Excellent communication and customer service skills as you will come into regular contact with the general public and have to deal with potentially confrontational situations.
• Maintain good working relationships with other services and external agencies such as the Police and DVLA.
• Proficient in the use of ICT, including emails, word processing and data inputting.
• A full UK driving licence (manual) as a vehicle will be provided for you to travel between sites as and when required.
• Physically fit as there is a significant amount of walking-averaging 10-15 miles a day involved with this role and collection and handling of cash which will require heavy lifting.

Why work for us?

• Annual leave entitlement of 25 days per annum (pro rata if part time) plus bank holidays, increasing to 29 days plus bank holidays after 5 years’ service.
• A generous pension scheme (LGPS) including life assurance (a payment of three times your annual salary).
• Access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services.
• Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech.
• Rail and bus staff discounts.
• A range of Health and Wellbeing initiatives including an employee assistance programme.
• Discounted membership at Abbeycroft Leisure centres.
• A culture of learning inspiring staff to focus on continuous learning.

For an informal discussion and further information please contact Sean Rich, Patrol Supervisor, at sean.rich@westsuffolk.gov.uk.

Closing date: 1pm, 20 September 2026.

West Suffolk Council has been rated in the top 10 district councils for climate action and is committed to working towards net zero emissions by 2039.