At a Glance
- Tasks: Lead a team managing parking appeals and ensure compliance with regulations.
- Company: Join West Suffolk Council, a top-rated district council for climate action.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension scheme.
- Other info: Dynamic work environment with a focus on continuous learning and career growth.
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: Experience in team management and strong communication skills required.
The predicted salary is between 34237 - 39481 £ per year.
West Suffolk Council has responsibility for enforcing parking regulations both on-street and off-street across our district. We are looking for an Appeals and Admin Team Leader who will be responsible for line managing a small team of administrators and managing the statutory Penalty Charge Notice (PCN) process including decisions regarding written challenges and representations against PCNs in accordance with legislation.
Based in the Parkway Multi Storey Car Park office in Bury St Edmunds, the postholder will oversee the team’s management of each case through to full debt recovery or closure of notice. They will be responsible for ensuring communications with the public regarding all aspects of parking enforcement are dealt with in accordance with policies and procedures. They will also be responsible for the department's financial processing including raising purchase orders and paying invoices, reconciliation of all payments in car parks and on street as well as various permits and dispensations.
What you will need
- Experience of managing a small team in a similar environment
- Excellent communication and IT skills
- The ability to work under pressure and meet deadlines while maintaining accuracy
- Attention to detail
- Good report writing skills and knowledge of financial reporting processes (essential)
Why work for us?
- Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
- Generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%
- Life assurance – a payment of three times your annual salary
- Flexible working options to enable work/life balance
- Agile working - ability to work in the office and from home
- Access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
- Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
- Rail and bus staff discounts
- A range of Health and Wellbeing initiatives including an employee assistance programme
- Discounted membership at Abbeycroft Leisure centres
- A culture of learning inspiring staff to focus on continuous learning
- Modern office accommodation
For an informal discussion please contact Adam Warnes, Parking and Highway Services Manager.
Please note, we are unable to accept CVs, please follow the online application process to apply. Closing date: 11.55 pm, 22 November 2026. Interview date: week commencing 30 November 2026.
West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.
Appeals and Admin Team Leader employer: Suffolk Jobs Direct
King Edward VI School is an exceptional employer, offering a supportive and collaborative work environment where you can make a meaningful impact on students' lives. With opportunities for professional development and a comprehensive benefits package through Suffolk County Council, including a Local Government Pension Scheme, you will be part of a dedicated team committed to enhancing the educational experience. Located in the heart of Bury St Edmunds, the school provides convenient access to public transport and on-site parking, making it an ideal workplace for those passionate about supporting young people.
StudySmarter Expert Advice🤫
We think this is how you could land Appeals and Admin Team Leader
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Suffolk Jobs Direct, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Suffolk Jobs Direct and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Appeals and Admin Team Leader
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Suffolk Jobs Direct and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Suffolk Jobs Direct
✨Get to Know Public Sector Values
Before your interview with Suffolk Jobs Direct, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Suffolk Jobs Direct.
