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- Tasks: Join us as a Project Officer to manage the Warm Handover Referral Scheme and support community connections.
- Company: Suffolk County Council is dedicated to improving lives across diverse communities in Suffolk.
- Benefits: Enjoy flexible working, up to 29 days annual leave, and career development opportunities.
- Why this job: Make a real impact in social care while collaborating with a supportive team.
- Qualifications: Passion for social care, strong communication skills, and relevant computer literacy required.
- Other info: Open to all applicants, especially those from underrepresented groups; apply even if you don’t meet all criteria.
The predicted salary is between 28000 - 40000 £ per year.
At Suffolk County Council, every role is a chance to create positive change. We are a team of dedicated individuals working together to improve lives across our diverse communities. As our new Warm Handover Project Officer, you will have the unique opportunity to see the direct impact of your work on the people and places that make Suffolk special. Your contributions will help build a brighter future for all. If you are passionate about making a real, tangible difference, it is time to reimagine your career with us.
Your Role And Responsibilities
This role will see you working within the Contact and Assessment Team to run the Warm Handover Referral Scheme (WHRS). This is a partner-to-partner referral scheme designed to connect clients with organisations that can better meet their needs, with your role focused on ensuring this service runs smoothly for the partners signed up to it, and the community it serves. On a day-to-day basis you will be the first point of contact for partner organisation’s requests and queries, be in charge of the tracking and onboarding of new partners and ensuring all processes and forms are as up to date as possible. Part of your role will also involve liaising with the Suffolk Information Partnership (SIP), a network of 150 organisations representing the VCFSE and statutory sector in Suffolk, which organisations need to be a member of to benefit from the Warm Handover service. Your role within the Customer First Service will also involve supporting the Team Manager in the effective operation and delivery of excellent customer service in the Contact Centre, and to be personally accountable for specific identified targets within the broader remit of the team. This will involve managing risk, demand and resources on a daily basis in order to support vulnerable adults, children and young people accessing the service.
You will need:
- To be passionate about social care and providing exceptional service
- Experience of communicating with a wide range of stakeholders
- Relevant computer literacy (Explorer, Word, Excel, Outlook)
- A willingness to learn and evidence of continued professional development
- To collaborate well with others and be flexible in your approach to meet the demands of the post and team.
The team Customer First is a multi-channel, 24-hour contact centre who act as the first point of contact for Social Care in Suffolk. We operate across Adult and Community Services, Children and Young People Services and Mental Health. We work as a team to support one another, and work together to ensure a high standard of service is achieved. We have a variety of individuals within the team at differing stages in their careers and we can support career development opportunities.
Empowering Everyone
We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.
For more information, please contact Laura Burns for a casual conversation. You can reach them by calling 01473 296543.
How To Apply
- Step 1 - Read the Job and Person Profile (JPP).
- Step 2 - Click ‘Apply Now’ to start your online application.
- Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question).
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
About Us
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We are driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career.
In return, you will enjoy:
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
Project Officer employer: Suffolk Jobs Direct Careers
Contact Detail:
Suffolk Jobs Direct Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Officer
✨Tip Number 1
Familiarise yourself with the Warm Handover Referral Scheme (WHRS) and its objectives. Understanding how this scheme operates will help you articulate your insights during any discussions or interviews, showcasing your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Suffolk County Council, especially those in similar roles. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience with stakeholder communication. Since the role involves liaising with various organisations, having specific examples ready will demonstrate your capability to manage diverse relationships effectively.
✨Tip Number 4
Showcase your passion for social care in your interactions. Whether it's through networking or during the interview process, expressing your commitment to making a positive impact will resonate well with the values of Suffolk County Council.
We think you need these skills to ace Project Officer
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the responsibilities and requirements of the Project Officer position. Read the job description carefully and note down key skills and experiences that are highlighted.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Address each question provided in the application process directly. Use specific examples from your past experiences to demonstrate how you meet the criteria. Keep your answers concise but detailed, ensuring you stay within the 400-word limit for each question.
Showcase Your Passion: In your application, express your passion for social care and community service. Highlight any relevant experiences that showcase your commitment to making a positive impact, as this aligns with Suffolk County Council's mission.
Proofread Your Application: Before submitting, take the time to proofread your application. Check for spelling and grammatical errors, and ensure that all information is accurate. A well-presented application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Suffolk Jobs Direct Careers
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Warm Handover Project Officer. Be prepared to discuss how your skills and experiences align with the role, especially in managing partnerships and providing exceptional service.
✨Prepare Your Supporting Statement
Since the application requires a supporting statement, take time to craft thoughtful responses to the questions provided. Use specific examples from your past experiences that demonstrate your teamwork, problem-solving abilities, attention to detail, and communication skills.
✨Show Your Passion for Social Care
During the interview, express your genuine passion for social care and making a positive impact in the community. Share any relevant experiences that highlight your commitment to helping vulnerable individuals and improving their lives.
✨Ask Insightful Questions
Prepare a few insightful questions to ask at the end of the interview. This shows your interest in the role and the organisation. You might inquire about the team dynamics, the challenges they face, or how success is measured in this position.
