Business Support Assistant Manager

Overview

At Suffolk County Council, we believe that when our people grow, our communities thrive. As a Professional in the Social Care and Family Support team, you’ll find opportunities to develop your skills, make a meaningful impact, and shape the future of Suffolk. Reimagine the possibilities.

Your Role And Responsibilities

• As part of a team providing administrative and financial support to our Social Care and Family Support Practitioners across the North and East Ipswich and Coastal locality you will have a varied workload.
• You will be supervising a small team of Administrators in our Ipswich office, as well as contributing to the overall management of the wider team in our Felixstowe and Leiston offices too. This will include recruitment, training, regular staff supervisions and performance reviews.
• You will use your excellent communication skills to provide advice and guidance to staff on a range of administrative procedures, monitoring workloads and ensuring work is completed to a high standard and within agreed timescales. Being based in the Ipswich office you will also be our ‘go to’ person in relation to office and premises related queries.

Qualifications and Skills

• a good working knowledge of budget administration, following financial policies and procedures
• experience of managing/supervising staff in an office environment
• excellent IT skills including a working knowledge of Microsoft Office packages
• excellent organisational skills working on your own initiative as well as effectively as part of a team

Additional Information

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don\\\’t meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The Team

Our Administration team provides high quality administrative support to the Practitioners and Managers supporting children and families across our locality area. We are a friendly, solution-focused team and you will have the full support of your fellow team members both within the local and wider team, together with opportunities to continue to learn and develop your skills. Whilst we practice hybrid working, all the team members are expected to spend part of their week working from the office. We see this as an important part of building and maintaining relationships and knowledge as well as an opportunity to collaborate with colleagues in person across our service.

Equality and Inclusion

Empowering Everyone — We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

How To Apply

Step 1 – Read the Job and Person Profile (Word).

Step 2 – Click ‘Apply Now’ to start your online application.

Step 3 – Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

• Can you describe a time when you supervised a team to deliver high-quality administrative or financial support? How did you ensure performance standards were met and workloads were managed effectively?
• Tell us about your experience managing budgets or financial information. How did you ensure compliance with financial policies and procedures?
• Tell us about a time when you had to adapt quickly to change or manage competing priorities. How did you maintain a positive and resilient attitude?
• Describe a situation where you had to handle sensitive or confidential information. How did you ensure compliance with data protection requirements?

Step 4 – Upload a CV (without name and personal details).

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.

Please note: Without a supporting statement and CV, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11:30pm, 22 October 2025

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

Benefits and About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

For more information about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).