At a Glance
- Tasks: Lead the smooth running of a busy GP practice and support a positive team culture.
- Company: Hawthorn Drive Surgery, a well-established GP practice in Ipswich.
- Benefits: 25 days annual leave, Blue Light Card discounts, and a supportive team environment.
- Other info: Join a committed team dedicated to continuous improvement and high-quality care.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in practice management or senior healthcare roles with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Hawthorn Drive Surgery is seeking an experienced, organised and people-focused Practice Manager to lead the smooth, safe and effective running of our GP practice in Ipswich.
Working closely with the 3 GP Partners, the successful candidate will provide visible leadership across the practice, support a positive team culture and ensure we continue to deliver high-quality, patient-centred care.
This is a varied and hands‑on role covering Operational Management, HR, Finance, Compliance, Premises, IT oversight and Service Improvement.
We are looking for a confident manager with strong communication skills, sound judgement and a good understanding of NHS primary care.
Applications are welcomed from experienced Practice Managers, Deputy Practice Managers or Senior Healthcare Managers ready to take the next step.
Main Duties of the Job
- Lead the day-to-day management of the practice, ensuring services run safely, efficiently and responsively.
- Support the GP Partners with business planning, service development and delivery of practice objectives.
- Manage and develop the non-clinical team, including recruitment, induction, rotas, appraisals, training, absence and performance management.
- Maintain effective systems for patient access, appointments, workflow, complaints, feedback and communication.
- Oversee QOF, enhanced services, claims, audits and contractual submissions, ensuring deadlines are met.
- Support financial management including budgets, income streams, payroll liaison, purchasing and supplier contracts.
- Lead on CQC readiness, governance, risk management, information governance, safeguarding administration and health and safety compliance.
- Oversee premises, equipment, maintenance, business continuity and infection prevention processes.
- Work constructively with Orwell PCN, the ICB, NHS England, CQC, suppliers and local healthcare partners.
- Promote a culture of teamwork, accountability, equality, professionalism and continuous improvement.
About Us
Hawthorn Drive Surgery is a well-established GP practice based at 206 Hawthorn Drive, Ipswich with a list size of approximately 11,000 patients.
We are committed to providing accessible, compassionate and high-quality care for our local community.
We are a training practice for both GP registrars and UEA medical students.
The practice is currently rated Good by the Care Quality Commission and is part of Orwell Primary Care Network.
We offer modern patient access routes, including online consultation, online appointment booking and online repeat prescription services.
We are seeking a Practice Manager who will help us build on our strengths, support our team and continue improving the way we work for the benefit of patients and staff.
- What we can Offer You
- Blue Light Card Employer – access to the discount service with thousands of discounts online and in the high street
- Joining a committed, patient focused and supportive team
- 25 days annual leave plus bank holiday allowance
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager – Hawthorn Drive Surgery in Ipswich
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Suffolk GP Federation.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Suffolk GP Federation.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Suffolk GP Federation, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Practice Manager – Hawthorn Drive Surgery in Ipswich
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Suffolk GP Federation.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Suffolk GP Federation.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Suffolk GP Federation. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Suffolk GP Federation. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Suffolk GP Federation
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Suffolk GP Federation’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
