Suffolkfed is seeking a confident and compassionate Care Navigator for a primarily telephone-based role. You will help patients access the right care by understanding needs, navigating services and performing non-clinical triage.
You will record information in SystmOne and work with clinical staff to support safe, effective patient care. Role includes handling high volumes of calls, providing signposts to local services, and occasional face-to-face reception support.
Phone-Based Care Navigator: Patient Access & Support in Haverhill employer: Suffolk GP Federation
As a not-for-profit community interest company, we pride ourselves on fostering a supportive and flexible work environment that prioritises work-life balance while delivering essential healthcare services across Suffolk. Our commitment to employee development is evident through mentorship opportunities, competitive salaries, and a strong focus on continuous learning, ensuring that our team members are well-equipped to thrive in their roles and contribute meaningfully to patient care. Join us to be part of an innovative team where your voice is valued, and you can make a real difference in the community.
