At a Glance
- Tasks: Support patients by navigating their care needs and connecting them with the right services.
- Company: Unity Healthcare, a compassionate team dedicated to patient support.
- Benefits: Competitive salary, personal development opportunities, and a supportive management team.
- Other info: Flexible full-time or part-time roles available with training provided.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Excellent communication skills and a calm, empathetic approach are essential.
The predicted salary is between 22950 - 28050 £ per year.
Are you looking for a new role?
We are looking for a confident and compassionate Care Navigator to join our team.
This is primarily a telephone-based role, supporting patients to access the right care by understanding their needs, navigating available services and carrying out non-clinical triage.
What’s the role?
- Handle incoming patient enquiries, predominantly by telephone.
- Ask appropriate questions to understand what support a patient needs.
- Navigate patients to the most appropriate clinician, appointment or alternative service.
- Help manage appointment capacity effectively and ensure more urgent needs are appropriately prioritised.
- Signpost patients to services such as community pharmacy and other local support.
- Accurately record information on Systm One.
- Work closely with clinical and non-clinical colleagues to support safe, effective patient care.
- Occasionally provide face-to-face reception support when required.
Is it for me?
You will have excellent communication skills, good judgement and a calm, empathetic approach.
You will be comfortable dealing with a high volume of telephone enquiries, gathering information sensitively and making decisions within clearly defined protocols and processes.
Previous experience in primary care or healthcare would be helpful, although full training will be provided.
If you enjoy helping people, communicating by telephone and finding the right solution for patients, we would love to hear from you.
- Contract type
- Permanent Full time or Part Time.
What we can offer you
- Innovative teams who strive in forward thinking, with a voice that is heard
- A visible and supportive management team, with operational support that ‘get it’
- Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
- A commitment to personal development, training and leadership opportunities, with service-managed training budgets
- Cycle to work scheme
- Death in service cover
- Competitive salaries with annual benchmarking
- Blue light card employer – Access to the discount service with thousands of discounts online and on the high street
Care Navigator - Unity Healthcare in Haverhill employer: Suffolk GP Federation
As a not-for-profit community interest company, we pride ourselves on fostering a supportive and flexible work environment that prioritises work-life balance while delivering essential healthcare services across Suffolk. Our commitment to employee development is evident through mentorship opportunities, competitive salaries, and a strong focus on continuous learning, ensuring that our team members are well-equipped to thrive in their roles and contribute meaningfully to patient care. Join us to be part of an innovative team where your voice is valued, and you can make a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator - Unity Healthcare in Haverhill
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Suffolk GP Federation.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Suffolk GP Federation.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Suffolk GP Federation, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Navigator - Unity Healthcare in Haverhill
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Suffolk GP Federation.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Suffolk GP Federation.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Suffolk GP Federation. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Suffolk GP Federation. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Suffolk GP Federation
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Suffolk GP Federation’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
