At a Glance
- Tasks: Support the Property Services team with energy and utilities enquiries.
- Company: Join West Suffolk Council, a top-rated district council for climate action.
- Benefits: Enjoy 25 days holiday, flexible working, and a unique employee benefits package.
- Other info: Great career growth opportunities in a modern office environment.
- Why this job: Make a real impact in a dynamic team focused on sustainability and innovation.
- Qualifications: Strong organisational and communication skills are essential.
The predicted salary is between 17071 - 18941 £ per year.
West Suffolk Council is looking for a motivated Technical Support Officer – Energy to join the council’s Property Services team. This exciting opportunity is to be part of a busy, dynamic team providing support to the council’s Property Services team, specialising in energy and utilities.
What you will need:
- Good organisational and communication skills to effectively triage enquiries from customers, tenants, suppliers, and other departments for both commercial and council managed properties.
- Ability to update the property management software, Technology Forge, and energy portals used in the management of the council’s portfolio.
- This role is ideal for someone who is highly motivated, positive and organised.
Benefits:
- Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval).
- Generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%.
- Life assurance – a payment of three times your annual salary.
- Flexible working options to enable work/life balance.
- Agile working - ability to work in the office and from home.
- Access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services.
- Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary).
- Rail and bus staff discounts.
- A range of Health and Wellbeing initiatives including an employee assistance programme.
- Discounted membership at Abbeycroft Leisure centres.
- A culture of learning inspiring staff to focus on continuous learning.
- Modern office accommodation.
To find out more:
For an informal discussion and further information please call Michelle Smith, Technical Support Manager.
How to apply:
To apply, please visit our website.
Closing date: 11.55 pm, 19 July 2026.
Interview date: week commencing 27 July 2026.
West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer – Energy
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughSuffolk County Council's Website
Don’t forget to apply directly through Suffolk County Council's website for the full-time Technical Support Officer – Energy role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Technical Support Officer – Energy
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Suffolk County Council. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Suffolk County Council
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Suffolk County Council.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Suffolk County Council.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
