Technical Support Team Leader in Suffolk

Your role and responsibilities

As Technical Support Team Leader, you will play a pivotal role in keeping the service running smoothly by leading and supporting a dedicated team of four Technical Support Officers. You will organise and balance daily workloads, ensuring priorities are met while maintaining consistently high standards of service. A key focus of the role is developing and refining effective systems and processes that improve team performance and support the wider objectives of the service. Working closely with the Highways Developer Funds Support Manager, you will provide essential support in the management of developer fees and contributions, and assist budget holders to monitor and manage budgets using Oracle. You will oversee the ordering of works and the administration of associated claims, supervise the Development Management website, and manage the pre‑application advice service in partnership with Local Planning Authorities. Through strong leadership, sound organisation and proactive problem‑solving, you will help ensure that technical, financial and administrative support underpins the effective delivery of highways and development services across Suffolk.

Key responsibilities

• Lead and support a team of four Technical Support Officers.
• Organise and balance daily workloads to meet priorities.
• Develop and refine systems and processes to improve team performance.
• Manage developer fees and contributions in collaboration with the Highways Developer Funds Support Manager.
• Assist budget holders with Oracle budget monitoring and management.
• Oversee ordering of works and administration of associated claims.
• Supervise the Development Management website.
• Manage the pre‑application advice service with Local Planning Authorities.
• Ensure technical, financial and administrative support supports effective delivery of highways and development services.

You will need:

• Confidence and strong verbal and written communication skills.
• Ability to collaborate and support colleagues.
• Ownership of work and completion of tasks through to finish.
• Adaptability to change and comfort in a fast‑paced environment.
• Ideally supervisory experience.

The team

The Technical Support team supports the wider Transport Strategy team, part of the Strategic Development division, helping to deliver growth in Suffolk. Responsibilities include:

• The issue, coordination and management of highway permits and road space booking processes across the county network.
• Regular communication with multiple stakeholders, ensuring accurate systems and records to support safe and efficient operation of the highway network under strict time pressures, including sole responsibility for processing associated road space booking payments.
• Providing technical support for customer records and enquiries, interpreting information, resolving discrepancies, and using judgement to ensure issues progress correctly and are allocated to the appropriate team.
• Managing and processing agreements and licensing applications, including S278, S38 agreements and Minor Works Licences, and handling associated payment processes.
• Processing planning consultations and pre‑applications.
• Supporting the Floods team by processing planning consultations and applications.
• Administering a wide range of financial processes across the department, including purchase orders, invoicing, receipting, refunds and journal transfers.

Empowering Everyone

We are big believers in potential, possibility and the power of different ideas. We encourage, respect and enable everyone to be their best. We want to represent the diverse communities we serve and welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.

Benefits

• Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days.
• Membership of a competitive Local Government Pension Scheme (LGPS).
• Travel, lifestyle, health and wellbeing benefits.
• Performance‑related annual pay progression and an annual cost‑of‑living pay increase.
• Training and encouragement to expand knowledge.
• A variety of career development opportunities across the organisation.
• Diverse and active staff networks.
• Flexible working options, with the right to request flexible working from the first day.
• Additional benefits as described on the careers website.