Support Officer in Suffolk

Support Officer – Public Realm East Suffolk Services Limited

Address: Ufford, Woodbridge, Suffolk IP13 6ET

Salary: £28,598 - £31,022 per annum, Band 4

Hours: 37 hours per week

Contract: Fixed term for 12 months

Be part of a dynamic team that makes a difference. At East Suffolk Services, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district. We’re a new, growing organisation, full of energy, ambition, and purpose. As part of our team, you’ll play an important role in helping us shape high‑quality, efficient services that people rely on every single day. This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community.

Your role

• You will provide high‑quality customer service and administrative support, dealing with enquiries in a friendly, professional, and courteous manner whether face‑to‑face, over the phone, or via email.
• You should have a good working knowledge of Microsoft Office packages and be able to perform effectively under pressure while managing a high volume of calls and correspondence.
• Strong written and verbal communication skills are essential, with the ability to relay information clearly, concisely, and efficiently.
• A key part of this varied role involves responding to customer feedback, including compliments and comments, and ensuring all complaints are managed in accordance with company policies and within agreed timescales.
• You will work closely with colleagues across our Public Realm service area, primarily supporting the Grounds Maintenance team, but also include our Building Cleaning team.
• You’ll also liaise with other departments and external clients, making it essential to build and maintain positive working relationships and communicate effectively with Assistant Managers, Supervisors, and Operatives.
• A strong understanding of GDPR (General Data Protection Regulation) is essential to ensure accurate record‑keeping and the appropriate handling of information to maintain compliance.

What you will need

• Proven experience of working within a varied administrative role
• Ability to prioritise and multi‑task effectively whilst working to tight deadlines
• A working knowledge of Microsoft Office packages
• Good understanding of GDPR regulations
• Be an effective communicator and hold excellent organisational skills
• 5 GCSEs (Grade C or above) or equivalent which include English Language and Mathematics.
• NVQ (National Vocational Qualification) Level 3 in Business Administration or Customer Services (or equivalent) or considerable experience in similar role
• As part of this role, you would be required to travel between our Ufford and Lowestoft offices.

Do you have the skills, experience, or potential to succeed in this role? If so, we’d love to hear from you.

Thinking of joining us? Here’s why you should

At East Suffolk Services, we truly value our employees. We understand that the backbone of any company’s success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That’s why we are committed to making East Suffolk Services a great place to work. We value our staff.

In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development and lifestyle. These include:

• Top‑tier health and wellbeing package through Canada Life, one of the UK’s leading providers, including online access to UK‑based GPs, plus life insurance.
• Competitive, matched pension scheme through Royal London.
• Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling.
• Learning and development opportunities tailored to your role and personal goals.
• Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
• Car benefit scheme and cycle to work scheme to support your commute in a way that suits you.

For more information on our fantastic benefits scheme, see our employee benefits brochure (pdf).

For more information

For an informal discussion regarding this post, please contact Mark Ross, Senior Service Manager, by calling 07824895195.

Closing date: 11.30 pm, 3 June 2026.

How to apply

Read the advert and the Job Description and Person Specification (pdf). Complete the Supporting Statement template (Word). Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Unfortunately, we’re unable to accept applications submitted in other formats. Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our career site.