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- Tasks: Help others achieve independence and wellbeing through tailored support and solutions.
- Company: Suffolk County Council, dedicated to making a positive impact in the community.
- Benefits: Generous leave, pension scheme, health perks, and flexible working options.
- Other info: Join a diverse team with excellent career growth opportunities and training.
- Why this job: Make a real difference in people's lives while developing your skills in social care.
- Qualifications: Strong customer service, problem-solving, and teamwork skills required.
The predicted salary is between 28598 - 28598 £ per year.
Address: Endeavour House, Ipswich, Suffolk, IP1 2BX - Onsite
Salary: £28,598 per annum (pro rata for part time)
Hours: 14 - 37 hours per week - Flexible working options available
Contract: Permanent – 2 posts available
Do you thrive on helping others? Are you passionate about adult social care and making a real impact in the Suffolk community? If so, we want to hear from you!
Customer First is looking for motivated and dedicated Independence and Wellbeing Facilitators to join our growing team.
Your role and responsibilities
- As an Independence and Wellbeing Facilitator, you will be responsible for identifying the most appropriate pathway for a customer journey, promoting independence and offering appropriate solutions.
- Advise customers and carers on their rights, the options available to them and how they can be supported, accurately identifying eligibility in line with current legislation and policy.
- Work in line with Suffolk's Heart of Care way of working and demonstrate a genuine commitment to making a positive difference for people in Suffolk.
- Champion the use of Assistive Technology, including Digital Care solutions, to promote independence and wellbeing.
- Apply a strengths‑based approach in line with the Signs of Safety model.
- Manage your own workload effectively, using strong organisational and time management skills to prioritise work, meet deadlines and contribute to team objectives.
- Share knowledge and learning with colleagues, supporting continuous team development.
- Complete a range of assessments, including (but not limited to) carers' assessments, digital technology referrals and referrals for packages of care.
You will need
- A demonstrated understanding and practical application of excellent customer service principles.
- Strong problem‑solving skills, with the ability to define issues systematically and make sense of information by organising it effectively.
- Proven team‑working skills, enabling you to establish priorities and work collaboratively towards shared goals.
- Familiarity with relevant Suffolk services and providers, or the ability to quickly develop this knowledge, to connect clients with appropriate support.
- Strong communication skills, with the ability to engage with customers who may be vulnerable, distressed or under pressure in a clear, tactful and empathetic manner, resolving conflict where required.
- The ability to work closely with internal colleagues to build and maintain effective working relationships.
- Excellent IT skills, with confidence using digital systems and tools.
We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Benefits
- Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days.
- Membership of a competitive Local Government Pension Scheme (LGPS).
- Travel, lifestyle, health and wellbeing benefits.
- Performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase.
- Training and encouragement to expand your knowledge.
- A variety of career development opportunities across our organisation.
- Diverse and active staff networks.
- Flexible working options, with the right to request flexible working from your first day.
Closing date: 11.30pm, 17 May 2026.
Independence and Wellbeing Facilitator in Suffolk employer: Suffolk County Council
Contact Detail:
Suffolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independence and Wellbeing Facilitator in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of landing that Independence and Wellbeing Facilitator role.
✨Tip Number 2
Prepare for interviews by practising common questions related to adult social care. We should be ready to showcase our problem-solving skills and how we can promote independence for customers in Suffolk.
✨Tip Number 3
Show off your passion! When we apply through our website, let our enthusiasm for helping others shine through in every interaction. It’s all about making a genuine connection with the hiring team.
✨Tip Number 4
Stay organised! Keep track of applications, follow-ups, and deadlines. We need to manage our time effectively to ensure we don’t miss out on any opportunities to join the Customer First team.
We think you need these skills to ace Independence and Wellbeing Facilitator in Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Independence and Wellbeing Facilitator. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion: Let your enthusiasm for adult social care shine through! Share specific examples of how you've made a positive impact in previous roles or how you’ve helped others, as this is key to connecting with our mission at StudySmarter.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure your message comes across effectively. We want to see your personality, so don’t be afraid to let it show!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Suffolk County Council
✨Know Your Stuff
Before the interview, make sure you understand the role of an Independence and Wellbeing Facilitator. Familiarise yourself with Suffolk's Heart of Care approach and the Signs of Safety model. This will show that you're not just interested in the job, but that you’re genuinely passionate about making a difference in the community.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've demonstrated excellent customer service. Think about times when you’ve helped someone in a difficult situation or resolved a conflict. This is crucial for the role, so be ready to discuss how you can apply these skills to support vulnerable clients.
✨Be Ready to Discuss Technology
Since the role involves championing Assistive Technology and Digital Care solutions, brush up on your knowledge of relevant tools and systems. Be prepared to talk about how you’ve used technology in previous roles to enhance independence and wellbeing for clients.
✨Demonstrate Team Spirit
Collaboration is key in this role, so think of examples that highlight your ability to work well in a team. Discuss how you’ve contributed to team objectives and supported colleagues in the past. This will show that you’re not just a lone wolf, but someone who values teamwork and shared goals.