At a Glance
- Tasks: Support communities and safeguard vulnerable individuals through effective communication and advice.
- Company: Suffolk County Council, dedicated to making a real difference in people's lives.
- Benefits: Competitive salary, flexible working hours, comprehensive training, and supportive team environment.
- Other info: Join a diverse team with excellent career growth opportunities and ongoing training.
- Why this job: Make a meaningful impact in social care while developing your skills and knowledge.
- Qualifications: Passion for social care, strong communication skills, and good IT literacy.
The predicted salary is between 25989 - 25989 € per year.
Suffolk County Council is seeking an Independence and Wellbeing Advisor within Customer First. This role is vital in supporting our communities, safeguarding vulnerable people, and delivering services that make a real and lasting difference.
Your role and responsibilities include:
- Being the first point of contact for social care enquiries relating to Suffolk residents, including Adult Social Care, Children and Young People's Services, and Mental Health referrals.
- Managing various contact channels—telephone, webchat, email, and online referral forms—to provide clear information, practical advice, and timely referrals to the appropriate teams.
- Communicating effectively with customers by actively listening, asking the right questions, and understanding their needs.
- Liaising with a wide range of professionals including police, schools, ambulance services, and other agencies.
- Working collaboratively within a supportive team to deliver excellent customer service.
- Providing accurate advice and seeking clarification where required.
- Demonstrating empathy and sensitivity, especially when supporting vulnerable individuals.
- Maintaining accurate, up-to-date records to ensure the best possible service delivery.
This role offers an excellent opportunity to develop your knowledge of social care while making a meaningful contribution to the Suffolk community.
What you will need:
- A genuine passion for social care and improving people's lives.
- Resilience and confidence in decision making.
- Effective communication and interpersonal skills.
- Good literacy, numeracy, and IT skills (Explorer, Chrome, Word, Excel, Outlook).
- A logical, methodical approach to problem solving.
- An understanding of data protection and safeguarding responsibilities.
- The ability to multitask, prioritise effectively, and meet deadlines.
- Flexibility and willingness to learn through ongoing training.
The Customer First team is the central point for all social care enquiries across Suffolk, proud to be part of a wider service that protects, supports, and empowers people in need.
What you can expect:
- A supportive team environment where colleagues work together to share knowledge and expertise.
- A diverse team with varied backgrounds and experience.
- Comprehensive training—both online and face-to-face—to help you grow into the role.
- A dedicated mentor and consistent support from your line manager.
Independence and Wellbeing Advisor in Suffolk employer: Suffolk County Council
Suffolk County Council is an exceptional employer that prioritises collaboration and community support, making a real impact on the lives of residents. As an Independence and Wellbeing Advisor at Endeavour House in Ipswich, you will benefit from a supportive team culture, comprehensive training opportunities, and flexible working arrangements, all while contributing to meaningful social care initiatives. Join us to develop your skills in a role that values empathy and resilience, ensuring you make a lasting difference in the lives of vulnerable individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Independence and Wellbeing Advisor in Suffolk
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Suffolk County Council on LinkedIn. Ask them about their experiences and any tips they might have for landing the Independence and Wellbeing Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to social care. Think about scenarios where you've demonstrated empathy and problem-solving skills, as these are key in this role.
✨Tip Number 3
Show your passion for social care during the interview. Share personal stories or experiences that highlight your commitment to improving people's lives—this will resonate with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Suffolk County Council team.
We think you need these skills to ace Independence and Wellbeing Advisor in Suffolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Independence and Wellbeing Advisor. We want to see your passion for social care shine through!
Showcase Your Communication Skills:Since effective communication is key in this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your cover letter or CV, let us see how you can engage with others.
Highlight Relevant Experience:If you've got experience in social care or similar fields, make it front and centre in your application. We’re looking for candidates who understand the challenges and rewards of supporting vulnerable individuals.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Suffolk County Council
✨Know Your Stuff
Make sure you brush up on social care principles and the specific services offered by Suffolk County Council. Familiarise yourself with common social care enquiries and how to handle them, as this will show your genuine passion for improving people's lives.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also understanding what’s being asked. Reflect back what you’ve heard and ask clarifying questions to show you’re engaged and ready to support vulnerable individuals.
✨Showcase Your Team Spirit
Collaboration is key in this role, so be prepared to discuss examples of how you've worked effectively within a team. Highlight any experiences where you’ve shared knowledge or supported colleagues, as this aligns perfectly with the ethos of Customer First.
✨Be Ready to Problem Solve
Think of scenarios where you had to use a logical approach to solve a problem, especially in a social care context. Be ready to share these examples during the interview, as they’ll want to see your resilience and confidence in decision-making.
