At a Glance
- Tasks: Support families navigating SEND processes with clear, impartial advice.
- Company: Suffolk County Council, committed to empowering families and individuals.
- Benefits: Generous leave, pension scheme, flexible working, and career development opportunities.
- Other info: Join a diverse team with a focus on continuous learning and support.
- Why this job: Make a real difference in the lives of children and families while growing your skills.
- Qualifications: Strong communication skills and a calm, empathetic approach.
The predicted salary is between 28598 - 28598 £ per year.
Overview
Suffolk County Council
Location: Countywide in Suffolk; based at Ipswich, Bury St Edmunds, or Lowestoft; hybrid working role
Salary: £28,598 per annum (pro rata for part‑time)
Hours: 37 hours per week, flexible working options available
Contract: Permanent
Your role
As a SEND Information, Advice and Support Worker, you will help parents, children and young people navigate SEND processes. You will provide clear, impartial information and advice, respond to a high volume of enquiries, and support families to understand their options and rights.
Key responsibilities
- Listen carefully to enquiries and explain options clearly.
- Provide accurate, impartial advice at pace.
- Ensure families feel supported and empowered.
- Maintain neutrality and impartiality in all interactions.
- Continuously learn about SEND law and practice; complete provided legal training.
Qualifications and skills
- Clear communication skills; ability to provide information quickly.
- Calm, thoughtful approach with empathy and accuracy.
- Team spirit and willingness to contribute to shared objectives.
- Ability to manage multiple complex enquiries in a fast‑paced environment.
- Willingness to learn and develop through training.
EEO statement
We welcome applications from all individuals, especially those from groups that are currently under‑represented in the organisation.
Benefits
- Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days.
- Membership of Local Government Pension Scheme.
- Travel, lifestyle, health and wellbeing benefits.
- Performance‑related annual pay progression and cost‑of‑living increase.
- Training and encouragement to expand knowledge.
- Career development opportunities across the organisation.
- Diverse and active staff networks.
- Flexible working options.
Contact: Nicki Howlett (she/her). Phone: 01473 296487. Email: nicki.howlett@suffolksendiass.co.uk
SEND Information & Support Advisor (Hybrid/Flexible) in Stowmarket employer: Suffolk County Council
Suffolk County Council is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where flexibility and empathy are at the forefront. With generous benefits such as up to 29 days of annual leave, a robust pension scheme, and ample opportunities for professional growth, employees are empowered to thrive in their roles while making a meaningful impact in the community. The hybrid working model allows for a balanced work-life integration, making it an ideal place for those seeking rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land SEND Information & Support Advisor (Hybrid/Flexible) in Stowmarket
✨Tip Number 1
Network like a pro! Reach out to people in the SEND sector on LinkedIn or local community groups. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Prepare for interviews by practising common questions related to SEND processes. We recommend role-playing with a friend to get comfortable explaining your approach to supporting families.
✨Tip Number 3
Show your passion for helping families! In interviews, share personal stories or experiences that highlight your empathy and understanding of the challenges faced by parents and young people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace SEND Information & Support Advisor (Hybrid/Flexible) in Stowmarket
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the SEND Information & Support Advisor role. We want to see how you can help families navigate the SEND processes, so be specific about your relevant experience!
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your ability to convey information effectively. We love seeing examples of how you've communicated complex ideas simply and clearly in the past.
Emphasise Empathy and Support:This role is all about supporting families, so make sure to highlight your empathetic approach. Share any experiences where you've helped others feel supported and empowered, as this will resonate with us at StudySmarter.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our team!
How to prepare for a job interview at Suffolk County Council
✨Know Your SEND Stuff
Make sure you brush up on the latest SEND laws and practices before your interview. Familiarise yourself with common queries parents might have, so you can demonstrate your knowledge and readiness to provide clear, impartial advice.
✨Practice Active Listening
During the interview, show that you can listen carefully and respond thoughtfully. Practice summarising what others say to ensure you understand their points. This will highlight your ability to support families effectively.
✨Show Empathy and Calmness
Prepare examples of how you've handled complex situations with empathy and a calm approach. This role requires a thoughtful attitude, so be ready to discuss how you’ve supported others in challenging circumstances.
✨Demonstrate Team Spirit
Be prepared to talk about your experiences working in a team. Highlight how you contribute to shared objectives and support your colleagues, as this role involves collaboration to empower families.
