At a Glance
- Tasks: Support families navigating SEND processes with clear, impartial advice.
- Company: Suffolk County Council, committed to empowering communities.
- Benefits: Generous leave, pension scheme, flexible working, and career development.
- Other info: Join a diverse team with opportunities for growth and learning.
- Why this job: Make a real difference in the lives of children and families.
- Qualifications: Strong communication skills and a calm, empathetic approach.
The predicted salary is between 28598 - 28598 £ per year.
Overview
Suffolk County Council
Location: Countywide in Suffolk; based at Ipswich, Bury St Edmunds, or Lowestoft; hybrid working role
Salary: £28,598 per annum (pro rata for part‑time)
Hours: 37 hours per week, flexible working options available
Contract: Permanent
Your role
As a SEND Information, Advice and Support Worker, you will help parents, children and young people navigate SEND processes. You will provide clear, impartial information and advice, respond to a high volume of enquiries, and support families to understand their options and rights.
Key responsibilities
- Listen carefully to enquiries and explain options clearly.
- Provide accurate, impartial advice at pace.
- Ensure families feel supported and empowered.
- Maintain neutrality and impartiality in all interactions.
- Continuously learn about SEND law and practice; complete provided legal training.
Qualifications and skills
- Clear communication skills; ability to provide information quickly.
- Calm, thoughtful approach with empathy and accuracy.
- Team spirit and willingness to contribute to shared objectives.
- Ability to manage multiple complex enquiries in a fast‑paced environment.
- Willingness to learn and develop through training.
EEO statement
We welcome applications from all individuals, especially those from groups that are currently under‑represented in the organisation.
Benefits
- Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days.
- Membership of Local Government Pension Scheme.
- Travel, lifestyle, health and wellbeing benefits.
- Performance‑related annual pay progression and cost‑of‑living increase.
- Training and encouragement to expand knowledge.
- Career development opportunities across the organisation.
- Diverse and active staff networks.
- Flexible working options.
Contact: Nicki Howlett (she/her). Phone: 01473 296487. Email: nicki.howlett@suffolksendiass.co.uk
SEND Information, Advice and Support Worker in Stowmarket employer: Suffolk County Council
Suffolk County Council is an excellent employer, offering a supportive and flexible work environment for SEND Information, Advice and Support Workers. With a commitment to employee growth through training and career development opportunities, staff enjoy a generous benefits package including up to 29 days of annual leave, a Local Government Pension Scheme, and the chance to engage in diverse staff networks. Working across beautiful locations in Suffolk, employees can make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land SEND Information, Advice and Support Worker in Stowmarket
✨Tip Number 1
Network like a pro! Reach out to people in the SEND sector, attend local events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions related to SEND processes. We recommend role-playing with a friend or family member to boost your confidence and refine your answers. Remember, clarity and empathy are key!
✨Tip Number 3
Showcase your passion for helping families navigate SEND challenges. In your conversations, share personal stories or experiences that highlight your commitment. We want to see that you genuinely care about making a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace SEND Information, Advice and Support Worker in Stowmarket
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a SEND Information, Advice and Support Worker. We want to see how you can help families navigate SEND processes!
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your ability to convey information effectively. We love seeing examples of how you've communicated complex ideas simply and clearly.
Highlight Your Empathy:This role requires a calm and thoughtful approach, so don’t forget to share experiences that showcase your empathy and understanding. We’re looking for candidates who can support families with compassion and care.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Suffolk County Council
✨Know Your SEND Stuff
Make sure you brush up on the latest SEND laws and practices before your interview. Familiarise yourself with common queries parents might have, so you can demonstrate your knowledge and readiness to provide clear, impartial advice.
✨Practice Active Listening
During the interview, show that you can listen carefully and respond thoughtfully. Practice summarising what others say to ensure you understand their points. This will highlight your ability to support families effectively.
✨Show Empathy and Calmness
Prepare examples of how you've handled complex situations with empathy and a calm approach. This role requires a thoughtful demeanor, so be ready to discuss how you manage stress while providing accurate information.
✨Team Spirit is Key
Be ready to talk about your experiences working in a team. Highlight your willingness to contribute to shared objectives and how you’ve collaborated with others to achieve common goals, as this is crucial for the role.
