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- Tasks: Provide top-notch IT support across all levels to enhance learning experiences.
- Company: Join The Active Learning Trust, a supportive family of 19 academies in Suffolk and Cambridgeshire.
- Benefits: Enjoy flexible working, free parking, and access to professional development opportunities.
- Why this job: Make a real impact on students' learning while growing your IT skills in a collaborative environment.
- Qualifications: Experience in technical support and excellent customer service skills are essential.
- Other info: Apply early as interviews may occur before the closing date.
The predicted salary is between 30000 - 39000 £ per year.
- Address: The Active Learning Trust Central Team – Ipswich IP2 9LR
- Salary: £35,413 – £39,153 per annum
- Hours: Full Time. 37 hours per week, 52 weeks per year
- Contract: Permanent. Required as soon as possible
- Reference: 7736
Location: Chantry Academy
We are seeking to appoint an experienced and motivated Senior IT Technician, who is proactive and has excellent customer service skills. This role requires an IT professional, who has substantial experience in technical support, including 1st, 2nd, and 3rd line support.
This is an exciting opportunity to support the learning of our children and young people through the delivery of an excellent IT support service.
The Active Learning Trust is a Trust based across Suffolk and Cambridgeshire, serving over 9000 children, with 1500 employees. We are a family of 19 academies, supported by a central team and are highly committed to recruiting and retaining talented individuals to work in our academies.
Are you:
- passionate about IT with excellent customer service skills
- engaged about supporting leaders to make our academies great places for our children and young people to learn
- forward thinking and committed to continuous improvement
- keen to share your IT knowledge and expertise within the IT team
- able to manage and mentor junior members of the team
- a self-starter with the right attitude to succeed.
Then this could be the perfect role for you!
The Active Learning Trust will offer you:
- an opportunity to work as part of an experienced and supportive team and empower you to develop further as an IT Professional
- access to Local Government Pension Scheme (LGPS)
- ongoing high quality professional development opportunities
- benefits including but not limited to; the opportunity to work flexibly, including hybrid working arrangements, free onsite parking, Cycle2Work Scheme and access to an Employee Assistance Programme.
How to apply
Please feel free to contact Stephen Roberts, IT Operations Manager by either calling 07572911770 or emailing: stephen.roberts@activelearningtrust.org
To find out more, please visit our website (My New Term)
The Active Learning Trust reserves the right to interview and appoint prior to the advert closing date. With this in mind, we encourage you to apply as soon as possible.
Closing date: 2 September 2025.
The Active Learning Trust is committed to safeguarding and promoting the welfare of all children and young people. We expect all staff to actively share this commitment. All adults working in our Trust in whatever capacity will be part of a thorough safer recruitment process. All appointments will be subject to pre-employment checks including the taking of satisfactory references and enhanced criminal record clearance in line with the need to create and maintain a safe culture.
To ensure we recruit and retain the best talent, all new employees recruited to the Active Learning Trust (leadership, teaching and support staff) will be subject to a 6 months\’ probation period at the start of their employment (except for Early Career Teachers who are subject to a Statutory Induction Period). This policy aims to assess new employees\’ alignment with our culture, teaching standards, and student needs. It is designed to foster success; with regular evaluations and support mechanisms in place, helping us to identify and nurture talent.
We value diversity and welcome applications from all, including those with protected characteristics under the Equality Act. Flexible working will be considered for all roles deemed suitable.
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Senior IT Technician employer: Suffolk County Council
Contact Detail:
Suffolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Technician
✨Tip Number 1
Make sure to highlight your customer service skills during any conversations or interviews. The role requires excellent customer service, so be prepared to share specific examples of how you've successfully supported users in the past.
✨Tip Number 2
Familiarise yourself with the Active Learning Trust and its mission. Understanding their commitment to supporting children and young people will help you align your responses and show that you're genuinely interested in contributing to their goals.
✨Tip Number 3
Prepare to discuss your experience with 1st, 2nd, and 3rd line support. Be ready to explain how you've tackled complex IT issues and mentored junior team members, as this is a key aspect of the Senior IT Technician role.
✨Tip Number 4
Network with current or former employees of the Active Learning Trust if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Senior IT Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Senior IT Technician position. Tailor your application to highlight your relevant experience in technical support and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, experience in 1st, 2nd, and 3rd line support, and any relevant certifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to support IT services effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for IT and your commitment to supporting educational environments. Mention specific examples of how you've successfully managed IT projects or mentored junior staff, aligning your experiences with the values of The Active Learning Trust.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an IT role.
How to prepare for a job interview at Suffolk County Council
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with 1st, 2nd, and 3rd line support. Highlight specific examples of technical issues you've resolved and the tools or systems you used. This will demonstrate your capability and confidence in handling IT challenges.
✨Emphasise Customer Service Skills
Since the role requires excellent customer service skills, think of instances where you've gone above and beyond to assist users. Share stories that illustrate your ability to communicate effectively and resolve issues promptly, ensuring a positive experience for end-users.
✨Demonstrate Leadership Qualities
As a Senior IT Technician, you'll likely mentor junior team members. Prepare to discuss your leadership style and any previous experiences where you've guided or trained others. This shows that you're not only technically proficient but also capable of fostering a collaborative team environment.
✨Express Your Passion for Continuous Improvement
The Active Learning Trust values forward-thinking individuals. Be ready to talk about how you stay updated with the latest IT trends and technologies. Discuss any initiatives you've taken to improve processes or services in your previous roles, showcasing your commitment to ongoing professional development.
