SEND Information, Advice and Support Worker

We're focused on making a meaningful difference to communities across Suffolk. How? By listening to our people, learning from what they say and creating a culture of mutual respect, where everyone works together to achieve great things. As a SEND Information, Advice and Support Worker you'll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career.

Your role and responsibilities:

• Help parents, children and young people navigate SEND processes with confidence.
• Listen carefully, explain options clearly and provide accurate, impartial information and advice that supports informed decision‑making.
• Provide trusted, neutral support so families can be confident the information they receive is accurate, impartial and focused on their needs.

You will need:

• The ability to provide clear, accurate information and advice at pace, responding to a high volume of enquiries while remaining adaptable within an ever‑evolving SEND landscape.
• A calm and thoughtful approach, balancing empathy, clarity and accuracy when supporting families with a range of enquiries, some of which may be complex or ongoing.
• Confidence working as part of a supportive team, contributing to a shared aim of helping families understand SEND processes and their rights.
• The ability to remain neutral and impartial, supporting people to understand their choices without offering personal opinions or judgments.
• A willingness to learn. You don’t need to be a SEND law expert when you join – full legal training will be provided so you feel confident delivering high‑quality, impartial advice.

If you enjoy working with others, can remain neutral when giving advice, and want a role focused on helping people understand their options, this could be the role for you.

The team:

We believe supporting children and young people with SEND, and their families, is a real privilege and genuinely rewarding work. You’ll receive SEND legal training from the outset, alongside ongoing opportunities to learn and develop. As part of a welcoming and supportive team, you’ll also help shape how we grow and improve as a service, with a shared focus on empowering families to play an active role in discussions and decisions.

Empowering Everyone:

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

Disability Confident:

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

In return, you’ll enjoy:

• Up to 29 days annual leave entitlement (pro‑rata), plus UK bank holidays and two paid volunteering days.
• Membership of a competitive Local Government Pension Scheme (LGPS).
• Travel, lifestyle, health and wellbeing benefits.
• Performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase.
• Training and encouragement to expand your knowledge.
• A variety of career development opportunities across our organisation.
• Diverse and active staff networks.
• Flexible working options, with the right to request flexible working from your first day.

Plus lots more!