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For Companies At a Glance
- Tasks: Issue certificates, handle enquiries, and manage financial transactions in a supportive team.
- Company: Suffolk County Council, a welcoming place that values diversity and potential.
- Benefits: Gain experience in public service, develop skills, and work in a collaborative environment.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong customer service skills, attention to detail, and ability to work under pressure.
- Other info: Join a dedicated team committed to delivering high-quality service.
The predicted salary is between 24000 - 36000 £ per year.
We believe in the power of potential. At Suffolk County Council, we celebrate difference and support everyone to thrive. As a Registration Assistant in the Registration Administration Office, you\’ll be encouraged to bring your whole self to work, contribute your ideas, and grow your career in a place that values you. Reimagine the possibilities.
Your role and responsibilities
- Issuing certificates for life events and carrying out searches of the historic records.
- Handling financial transactions and the responsibility of working with secure stock and maintaining records in relation to a range of registration service activities.
- Taking phone calls from members of the public, responding to questions, booking appointments.
- Responding to enquiries in writing and directing people to our on-line digital channels.
- You may be required to undertake reception duties, greeting and directing visitors to the office.
Supporting Statement
Step 3 – Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
- Can you describe a situation where you had to maintain accuracy and attention to detail under pressure? How did you ensure the quality of your work?
- How do you prioritise tasks when dealing with multiple responsibilities such as phone calls, bookings, and financial transactions?
- How do you adapt your communication style when dealing with people from different backgrounds in the community?
Qualifications
- Ability to work independently and confidence to impart service policy and legal requirements to customers on the telephone and in person.
- Proven experience in working effectively as part of a team.
- A passion for offering high levels of customer service.
- A high level of accuracy and attention to detail.
- Proven experience in handling challenging and confrontational individuals.
- Ability to remain calm in stressful situations.
- To maintain a high standard of personal dress and appearance.
- Experience in handling financial transactions.
- You will require a good level of understanding of registration law and practice to undertake this role. (desirable)
- Knowledge and ability to apply the role the registration service carries out within the national counter fraud and public protection agenda. (desirable)
We\’re looking for someone to join our team who is organised, approachable, confident and able to work in a fast‑paced administrative setting. If you enjoy working with the public, have a keen eye for detail, and thrive in a team that values both independence and collaboration, we\’d love to hear from you.
The primary purpose of the Registration Service is to create an official, verifiable record of vital life events – births, deaths, marriages, and civil partnerships. We are a dedicated and welcoming team within the Registration Service and work as part of local government. We take pride in delivering high-quality service to all our customers. As a team, we value professionalism, attention to detail, and offer work in a supportive environment. We work collaboratively, sharing knowledge and ideas to ensure the service runs smoothly and efficiently. You\’ll be joining a group of people who care deeply about what they do and are committed to making a positive difference.
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Registration Assistant (Redeployment - 20845) employer: Suffolk County Council
Contact Detail:
Suffolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Assistant (Redeployment - 20845)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Suffolk County Council's website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experiences, especially around handling pressure and maintaining accuracy, which are key for the Registration Assistant role.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of specific examples where you've dealt with challenging situations or provided excellent service. This will demonstrate your ability to handle enquiries and maintain professionalism under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Registration Assistant (Redeployment - 20845)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and ideas that make you a great fit for the Registration Assistant role.
Answer the Questions Thoughtfully: Make sure to address each question in the Supporting Statement template clearly and concisely. Use specific examples from your past experiences to demonstrate how you've maintained accuracy under pressure or adapted your communication style with diverse individuals.
Show Your Customer Service Skills: Since this role involves a lot of interaction with the public, highlight your passion for customer service. Share instances where you’ve gone above and beyond to help someone, especially in challenging situations, to show us you’re the right fit!
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Pay attention to grammar and spelling, and ensure your supporting statement is well-structured. A polished application reflects your attention to detail, which is key for this role!
How to prepare for a job interview at Suffolk County Council
✨Showcase Your Attention to Detail
Given the role's emphasis on accuracy, prepare examples from your past where you maintained high standards under pressure. Think about specific situations where you had to double-check your work or implement a system to ensure everything was correct.
✨Demonstrate Your Customer Service Skills
Since you'll be dealing with the public, be ready to discuss how you've handled challenging interactions in the past. Share stories that highlight your ability to remain calm and professional while providing excellent service, especially when faced with difficult customers.
✨Prioritisation is Key
The job involves juggling multiple tasks like phone calls and bookings. Prepare to explain your approach to prioritising tasks. You might want to mention any tools or methods you use to stay organised, such as to-do lists or digital calendars.
✨Adaptability in Communication
You'll need to communicate with people from various backgrounds. Think of examples where you adjusted your communication style to suit different audiences. This could include simplifying complex information or being more formal or informal based on the situation.
