Student Liaison Officer in Lowestoft

Sunrise Academy are seeking a proactive and approachable Student Liaison Officer to join Eastern Education Group. In this key role, you will engage positively with students to promote a safe, inclusive, and respectful learning environment for all learners, including those with Special Educational Needs and Disabilities (SEND). You will be responsible for fostering positive behaviour, supporting student wellbeing, and responding calmly and effectively to any issues that arise on campus, at bus stops, or during break and lunchtimes, while demonstrating an understanding of the additional support needs some students may require.

You will use de-escalation, restorative, and negotiation techniques to manage conflicts and support students in regulating their behaviour and emotions. You will monitor access to the site and work closely with staff, families, external agencies, local businesses, and the Police Community Support Officer to build strong relationships and a supportive environment, particularly for vulnerable and SEND students. You will also produce accurate reports to record incidents, monitor wellbeing concerns, and support effective decision-making and safeguarding processes.

You will bring excellent communication and relationship-building skills, a strong understanding of safeguarding and inclusive practice, and good report-writing abilities, along with experience of working with young people in mainstream and/or SEND settings. Ideally you will have experience in the police force or armed forces or other careers that require high levels of personal decision making and negotiation skills. Educated to Level 3, you will be flexible, patient, and able to use your initiative while working within Eastern Education Group policies and procedures.

This role offers an exciting opportunity to make a real difference to student safety, wellbeing, inclusion, and engagement across the Eastern Education Group. This is a new opportunity at Sunrise Academy.

We offer a wide range of staff benefits including:

• Membership into Local Government Pension Scheme
• Family friendly policies and flexible working
• Access to our Employee Assistance Programme
• Employee wellbeing initiatives
• Free parking
• Company events
• Access to various memberships and discount schemes
• Learning and development opportunities, including staff development days
• Funded subject course development for your role
• Range of staff communities, including EDI and neurodiverse communities
• Career progression opportunities

Eastern Education Group is a dynamic and forward‑thinking education provider committed to delivering high‑quality learning experiences across multiple institutions. Our group encompasses a diverse range of educational settings, including schools, further education colleges, and specialist learning provisions, ensuring that learners of all ages and backgrounds receive the support and opportunities they need to succeed.

At the heart of our mission is a dedication to excellence, inclusivity, and innovation in education. We strive to create an environment where students can thrive academically, socially, and professionally. Through strong partnerships with local communities, businesses, and industry leaders, we ensure our curriculum remains relevant, equipping students with the skills and knowledge required for future careers.

Our group also prioritises supporting students with additional learning needs, offering specialist provisions for those with SEND (Special Educational Needs and Disabilities), SEMH (Social, Emotional, and Mental Health needs), and vocational training to empower every learner. We take a holistic approach to education, combining academic excellence with pastoral care, safeguarding, and wellbeing initiatives to foster a safe and supportive learning environment.

As a collective, Eastern Education Group is committed to continuous improvement, innovation, and maintaining high standards across all our institutions. We work closely with regulatory bodies, including Ofsted, to ensure compliance and the highest quality of teaching, learning, and student support. Our leadership team, educators, and support staff are dedicated to shaping the future of education, driving positive change, and enabling learners to realise their full potential.

As a group, our Character Strengths and Mission Statement underpin our expectations of all our students and employees. Please familiarise yourself with these and incorporate them into your personal statement; this will be of benefit if you are invited to attend for an interview.

This is an opportunity to join a hugely supportive organisation where we value, support and facilitate your professional development, as well as offering many other benefits including an attractive pension scheme, staff wellbeing initiatives and employee assistance.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, gender reassignment, disability, religion/belief, sexual orientation or age in accordance with the requirements of the Equality Act 2010. The group is committed to safeguarding children and safer recruitment practices and will undertake all the required pre‑employment checks on the successful candidate including an enhanced DBS Disclosure. All data will be processed in accordance with the Data Protection Act 2018. For more information about how we access and use your information please visit our website.