Facilities Assistant in Lowestoft

Suffolk County Council Address: Lowestoft Library, Clapham Road South, Lowestoft NR32 1DR - On-site working

Salary: £25,185 per annum (pro rata)

Hours: Post 1 26.25 hours per week (to be worked M - 4.25 T - 4.25 W 4.25 T 9.25 F 4.25) and Post 2 No guaranteed hours. As and when required

Contract: Post 1 Permanent and Post 2 Casual basis

Your role and responsibilities

As a Relief/Facilities Assistant, you will play a key role in the day-to-day operations of the library, ensuring it remains a safe, clean, and functional space for all users. On a typical day, you might:

• carry out regular security patrols within and around the building
• maintain security, acting as key holder, and assisting with public order, taking appropriate action to ensure safety of users and staff
• support groups and organisations using rooms for hire, ensuring smooth setup and providing assistance with catering arrangements as required
• maintain high standards of cleanliness and presentation
• perform basic repairs and maintenance tasks
• move goods, stock, and furniture as needed
• assist staff with activities and services throughout the building
• be customer-orientated and achieve good customer relations

This is a physically active role that involves bending and lifting.

You will need

We are looking for someone who is:

• a visible and proactive presence in the building
• confident in dealing with difficult or disruptive individuals
• skilled in basic DIY and maintenance tasks
• familiar with health and safety requirements
• able to communicate effectively with a wide range of people
• comfortable using IT systems including email and online forms

The team

Facilities Assistants work within Suffolk Community Libraries' local branches, forming an essential part of the facilities and support team. The team collaborates closely with library staff, volunteers, community groups, and other council services to maintain safe, welcoming, and well‑maintained environments for all users. By supporting day‑to‑day operations and events, the team helps promote inclusive access to learning, information, and community engagement.

Empowering Everyone

We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Jo Wilde at jo.wilde@suffolklibraries.co.uk for a casual conversation.

How to apply

• Step 1 – Read the Job and Person Profile (JPP) (Word).
• Step 2 – Click Apply Now to start your online application.
• Step 3 – Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
• Step 4 – Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30 pm, 11 December 2025.

Interview date: 18 December 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more! If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).