At a Glance
- Tasks: Deliver top-notch customer service and resolve enquiries with empathy.
- Company: East Suffolk Council, committed to community and customer satisfaction.
- Benefits: Generous leave, training opportunities, local government pension, and discounts on various products.
- Other info: Flexible hybrid working model with excellent career development prospects.
- Why this job: Join a supportive team and make a real difference in your community.
- Qualifications: GCSEs in English and Maths, customer service experience preferred.
The predicted salary is between 25583 - 28142 £ per year.
East Suffolk Council Customer Service Advisor
Location: East Suffolk Council, East Suffolk House, Melton, Woodbridge and Riverside, Lowestoft.
- Salary: £25,583 - £28,142 per annum FTE
- Hours: 37 hours per week
- Type: Permanent
Responsibilities
You will provide exceptional, consistent, and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy, and promptly resolving their enquiry at the first point of contact.
Commitment to the team and the Council's cultural values will play a key part in the role.
Requirements
- Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner.
- IT competence with the ability to work well as part of a team and using your own initiative.
- Knowledge of the services East Suffolk Council provides is advantageous; full training will be provided.
- A minimum of four GCSEs at Grade A -C / 4-9 (including English and Mathematics), or equivalent. An NVQ Level 2 Customer Services qualification would also be advantageous.
- Working Conditions
The Customer Service team operates from several locations across the district on a flexible, hybrid working model consisting of both office and home working.
The operational needs of the business will determine where the successful candidate will work on a rota basis.
During the training programme most of the time the successful candidate will be office based.
Benefits
- Great opportunities for training and development
- Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years' service, plus bank holidays)
- Local government pension scheme
- Free car parking (for when you are working in the office)
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
For further information, please see the benefits brochure.
Customer Service Advisor in Lowestoft employer: Suffolk County Council
At Sendsory, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment for our team of Cognition and Learning Practitioners. Located in Ipswich, Suffolk, we offer competitive salaries, six training days per year, and the opportunity to make a meaningful impact on the lives of children with SEND. Our commitment to professional development and a child-focused culture ensures that every employee can grow and thrive while contributing to a nurturing educational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Lowestoft
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Suffolk County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Suffolk County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Lowestoft
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Suffolk County Council:Your cover letter is your chance to shine! Tell us why you want to work at Suffolk County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Suffolk County Council!
How to prepare for a job interview at Suffolk County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
