At a Glance
- Tasks: Engage with the public and enforce parking regulations in East Suffolk.
- Company: Join a dynamic team at East Suffolk Services, making a real difference.
- Benefits: Competitive salary, health package, pension scheme, and exclusive discounts.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Support your local community while enjoying a flexible work schedule.
- Qualifications: Experience in front-line service and excellent customer service skills required.
The predicted salary is between 28598 - 31022 € per year.
East Suffolk Services Limited
Address: Lowestoft Depot, Lowestoft, Suffolk NR32 2EX
Salary: £28,598 - £31,022 per annum
Hours: 37 hours per week (11-hour shift pattern, covering 4 days on, 4 days off, rolling rota)
Contract: Permanent
Be part of a dynamic team that makes a difference. At East Suffolk Services, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district. We’re a new, growing organisation, full of energy, ambition, and purpose. As part of our team, you’ll play an important role in helping us shape high-quality, efficient services that people rely on every single day. This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community.
We currently have an opportunity to join our Parking Enforcement team as a Civil Enforcement Officer (CEO).
Your role
Do you enjoy working outside, engaging with the public and understand the importance of vehicles parking legally? Our CEOs provide a professional, and effective approach to delivering parking enforcement. They carry out patrols of the car parks and streets within East Suffolk Council’s boundary as well as reporting issues, serving Penalty Charge Notices (PCNs) where necessary to encourage driver compliance of regulations, whilst always maintaining a proactive and customer focused approach. Flexibility for the role is essential with 11-hour shifts covering a continuous pattern of 4 days on, 4 days off.
What you will need
You will have experience of working in a front-line service environment and have the ability to converse with the public under a variety of situations whilst remaining polite and empathetic, providing excellent customer service. You will be proficient with smart technologies and software, with the ability to learn new systems. A full driving licence is essential for this role.
Do you have the skills, experience, or potential to succeed in this role? If so, we’d love to hear from you.
Thinking of joining us? Here’s why you should
At East Suffolk Services, we truly value our employees. We understand that the backbone of any company’s success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That’s why we are committed to making East Suffolk Services a great place to work.
We value our staff
In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include:
- Top-tier health and wellbeing package through Canada Life, one of the UK’s leading providers — including online access to UK-based GPs and dentists, plus life insurance.
- Competitive, matched pension scheme through Royal London.
- Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling.
- Learning and development opportunities tailored to your role and personal goals.
- Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
- A car benefit scheme and cycle to work scheme to support your commute in a way that suits you.
For more information
For an informal discussion regarding this post, please email hr@eastsuffolk.gov.uk.
Closing date: 11.30 pm, 11 March 2026
Interview date: Week commencing 16 March 2026
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (Word). Step 2 - Complete the Supporting Statement template (Word). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site.
Civil Enforcement Officer - Lowestoft employer: Suffolk County Council
At East Suffolk Services, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. As a Civil Enforcement Officer in Lowestoft, you will not only enjoy a competitive salary and comprehensive benefits package, but also have access to tailored learning and development opportunities that empower your career growth. Join us in making a meaningful impact in the community while enjoying a flexible work schedule and a strong commitment to employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Civil Enforcement Officer - Lowestoft
✨Tip Number 1
Get to know the company! Research East Suffolk Services and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Civil Enforcement Officer, you'll be engaging with the public regularly. Role-play different scenarios with friends or family to build your confidence in handling various situations while maintaining a polite and empathetic attitude.
✨Tip Number 3
Be flexible and ready for anything! The role involves an 11-hour shift pattern, so make sure you're prepared to discuss your availability and how you can adapt to the demands of the job during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're serious about joining East Suffolk Services and ready to contribute to the community.
We think you need these skills to ace Civil Enforcement Officer - Lowestoft
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start writing, take a good look at the job description and person specification. This will help us understand what East Suffolk Services is really looking for in a Civil Enforcement Officer.
Use the Supporting Statement Template:Make sure to fill out the Supporting Statement template provided. It’s your chance to shine! Clearly show how your skills and experience match the criteria listed in the person specification.
Be Clear and Concise:When writing your application, keep it clear and to the point. We want to see your personality and enthusiasm, but also ensure that you’re addressing all the key points without rambling on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure your application gets to us safely and is considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Suffolk County Council
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with the key duties like engaging with the public and enforcing parking regulations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with the public, be prepared to discuss your experience in customer service. Think of specific examples where you've handled difficult situations politely and empathetically. This will demonstrate your ability to maintain a professional approach under pressure.
✨Be Tech-Savvy
As a CEO, you'll need to use smart technologies and software. Brush up on any relevant tech skills before the interview. If you have experience with similar systems, be ready to share how you adapted to new technologies in past roles.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, shift patterns, or training opportunities. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
