At a Glance
- Tasks: Deliver excellent customer service and support library activities for all ages.
- Company: Join a vibrant community-focused library team.
- Benefits: Gain valuable experience, develop skills, and engage with diverse visitors.
- Other info: Perfect for those who love books, tech, and community engagement.
- Why this job: Make a difference in your community while enjoying a fun, active role.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Deliver excellent customer service to a wide range of visitors, including children, families and older adults. Support customers with using library services, from borrowing books to navigating digital resources. Run and support activities such as children\'s story time, crafts, and community events. Help customers with IT queries, including using mobile devices, email, and social media. Work closely with volunteers and community groups to raise the library\'s profile and deliver outreach services. Carry out core library tasks such as shelving, stock management, taking payments, and creating displays. This is a physically active role that involves bending and lifting.
Responsibilities
- Deliver excellent customer service to a wide range of visitors, including children, families and older adults.
- Support customers with using library services, from borrowing books to navigating digital resources.
- Run and support activities such as children\'s story time, crafts, and community events.
- Help customers with IT queries, including using mobile devices, email, and social media.
- Work closely with volunteers and community groups to raise the library\'s profile and deliver outreach services.
- Carry out core library tasks such as shelving, stock management, taking payments, and creating displays.
- This is a physically active role that involves bending and lifting.
Qualifications
- Can deliver great customer service to people of all ages.
- Communicates effectively and builds positive, supportive relationships with customers, colleagues, and the wider community.
- Is confident engaging with young people and enthusiastic about delivering activities like children\'s crafts and story sessions.
- Is IT literate and comfortable using the internet, social media, email, mobile devices and apps—and can guide others in using them too.
- Works well as part of a team and is happy to support colleagues.
- Is willing to learn and carry out the full range of library procedures, including shelving, lending, self-service support, taking payments, stock work, displays, and rearranging the library space when needed.
- If you\'ve worked in a customer-facing role, enjoy helping people, and have experience working with children, we\'d love to hear from you. An interest in books and computers is a big plus.
Library and Information Advisor (Redeployment 20911) in Ixworth employer: Suffolk County Council
As a Library and Information Advisor, you will thrive in a supportive and community-focused environment that values excellent customer service and engagement with diverse visitors. Our workplace fosters collaboration and creativity, offering opportunities for personal growth through various activities and outreach initiatives. Join us in making a meaningful impact while enjoying the benefits of a physically active role in a vibrant library setting.
StudySmarter Expert Advice🤫
We think this is how you could land Library and Information Advisor (Redeployment 20911) in Ixworth
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the resources available, from books to digital tools. This way, when you chat with potential employers, you can show off your knowledge and passion for helping customers.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you assist different types of visitors, like families or older adults. This will help you feel more confident during interviews and demonstrate your ability to connect with a diverse audience.
✨Tip Number 3
Show your enthusiasm for community engagement! Think of ways you could promote library events or activities. When you discuss your ideas in interviews, it’ll highlight your proactive approach and commitment to raising the library's profile.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Library and Information Advisor (Redeployment 20911) in Ixworth
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering excellent customer service. We want to see how you've engaged with a diverse range of visitors, especially children and families, so share specific examples that showcase your skills!
Be Enthusiastic About Activities:Since this role involves running activities like story time and crafts, let your passion shine through! Tell us about any relevant experiences you have in leading or supporting similar events, and why you enjoy them.
Demonstrate Your IT Savvy:We're looking for someone who's comfortable with technology. Mention your experience with digital resources, social media, and helping others with IT queries. If you've guided someone through using a mobile device or email, we want to hear about it!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Suffolk County Council
✨Know Your Audience
Before the interview, take some time to understand the diverse range of visitors the library serves. Familiarise yourself with the types of activities they run, especially those aimed at children and families. This will help you demonstrate your enthusiasm for engaging with different age groups during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you’ve helped someone navigate a challenge or provided support. Highlighting these moments will show that you can connect with visitors and provide the assistance they need.
✨Be IT Savvy
Since the role involves helping customers with IT queries, brush up on your tech skills. Be ready to discuss your experience with mobile devices, social media, and digital resources. You might even want to prepare a quick demo of how you would assist someone with a common IT issue.
✨Engage with Community Spirit
The library values community involvement, so think about how you can contribute. Prepare to discuss any previous experience working with volunteers or community groups. Showing your passion for outreach services will set you apart as a candidate who truly cares about the library's impact.
