Systems Support and Development Analyst in Ipswich

This is an exciting opportunity to join an established team supporting the continuous improvement of Suffolk County Council's core social care and finance systems. These include Liquidlogic for Adults' and Children's Social Care, Early Help modules, ContrOCC finance systems, and associated portals, all of which are critical to delivering high quality care and support across the county.

As a Systems Support and Development Analyst, you will play a key role in ensuring these systems are fit for purpose, effectively support frontline practice, and continue to develop in line with service needs and national requirements.

You will provide day to day support to practitioners, finance staff, and managers, helping them to use systems effectively and resolve complex issues relating to system functionality and workflows. You will contribute to the ongoing development and maintenance of system tools that support operating models and key transformation programmes across Adults' and Children's Services. The role also involves actively supporting system upgrades, including preparation and testing of new releases, and engaging with system users to improve system use and adoption.

• Significant experience in using and supporting Liquidlogic and ContrOCC systems.
• A proven ability to identify opportunities for, and deliver, process improvements.
• Experience of delivering business analysis to support change programmes within a large organisation.
• The ability to clearly communicate complex or sensitive information to a wide range of non-technical audiences.

The team you will be part of values collaboration, innovation, and continuous improvement, working in a supportive environment with opportunities for professional development and the chance to make a real difference to the lives of adults, children, and families across Suffolk. The role reports to the Systems Support and Development Leads and works closely with colleagues across Children and Young People Services (CYP), Adult Social Care (ASC), and the wider council, including Social Work Services, Service Development, Contracts, Digital teams, Corporate Finance, and IT.

We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

Step 1 - Read the Job and Person Profile (Word). Step 2 - Click Apply Now to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

• Describe a time when you supported or developed a complex IT or recording system used by a wide range of users. What was your role, what challenges did you face, and how did you ensure the system met business needs?
• Give an example of how you have analysed business processes or operational activity to identify improvements. How did you use data or evidence to support change, and what was the outcome?
• Tell us about a time you worked with practitioners, finance staff or non-technical colleagues to improve the use of a system or workflow. How did you adapt your communication to ensure understanding and engagement?

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

Closing date: 11.30pm, 25 May 2026. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

• Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days.
• Membership of a competitive Local Government Pension Scheme (LGPS).
• Travel, lifestyle, health and wellbeing benefits.
• Performance-related annual pay progression, in addition to an annual cost-of-living pay increase.
• Training and encouragement to expand your knowledge.
• A variety of career development opportunities across our organisation.
• Diverse and active staff networks.
• Flexible working options, with the right to request flexible working from your first day.