Systems Liaison Officer in Ipswich

At Suffolk County Council, every role is a chance to create positive change. As a Systems Liaison Officer (Early Years and Childcare), you'll see the direct impact of your work on the people and places that make Suffolk special. Join us and turn your passion for progress into action.

Location: West Suffolk House, Bury St Edmunds IP33 3YU, Endeavour House, Ipswich IP1 2BX or Riverside, Lowestoft NR33 0EQ (Hybrid).

Salary: £40,777 per annum (pro‑rata for part time).

Hours: 37 hours per week, flexible working options available.

Contract: Fixed term / Secondment to cover an absent post holder, expected to end 31 March 2028, subject to change.

Your role and responsibilities:

• Use information systems to meet statutory and reporting requirements.
• Maintain strong working relationships with internal teams and external partners.
• Provide guidance and support to colleagues on data quality, systems, and information processes.
• Contribute to service planning, performance monitoring and reporting activities.
• Support the sharing of clear and accurate information with providers, partners and families.
• Work with colleagues and system providers to improve processes and ensure systems are fit for purpose.
• Manage the Childcare Brokerage Service.

You will need:

• A suitable professional qualification at graduate level or equivalent experience in a relevant field.
• Experience of working with data, systems or digital tools to support service delivery.
• The ability to interpret and communicate complex information clearly.
• Strong organisational, analytical and problem‑solving skills.
• Evidence of continuing professional development.
• Knowledge of early years, childcare or children’s services (or the ability to develop this knowledge).

The Team: The Early Years and Childcare Service plays a vital role in improving the quality of early years provision across Suffolk, helping to deliver better long‑term outcomes for children. By ensuring access to high‑quality, inclusive childcare, the service supports families, meets statutory sufficiency duties, and helps reduce inequalities for disadvantaged children. With increasing demand for funded childcare, the service works closely with providers to ensure children benefit from safe, effective environments that support learning and development. This includes supporting providers to meet the needs of children with special educational needs and disabilities while investing in workforce development to strengthen practice across the sector.

Empowering Everyone: We’re big believers in potential, possibility and the power of different ideas. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.

Job Policies: This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

Benefits:

• Up to 29 days annual leave entitlement (pro‑rata), plus UK bank holidays and two paid volunteering days.
• Membership of a competitive Local Government Pension Scheme (LGPS).
• Travel, lifestyle, health and wellbeing benefits.
• Performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase.
• Training and encouragement to expand your knowledge.
• A variety of career development opportunities across the organisation.
• Diverse and active staff networks.
• Flexible working options, with the right to request flexible working from your first day.