At a Glance
- Tasks: Coordinate housing repairs and maintenance, ensuring efficient scheduling and excellent customer service.
- Company: Join Babergh and Mid Suffolk District Councils, a community-focused organisation.
- Benefits: Enjoy generous leave, competitive pension, wellbeing support, and flexible working options.
- Other info: Hybrid working arrangements available, promoting flexibility and collaboration.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience in administration or scheduling, strong IT skills, and a passion for customer service.
The predicted salary is between 31537 - 36363 £ per year.
This role is open to full time, part time, and job share applications, all of which will be assessed equally.
We are looking for a Repairs Administrator (Repairs Services Officer) to join our Housing Repairs and Maintenance Team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
Reporting to the Business Services Team Leader, you will provide day to day operational support to the Housing Repairs and Maintenance service. You will provide an integrated planning, scheduling and business support function within our Business Services Team. Working closely with operatives, managers, contractors, partners, and customers, you will ensure repairs and maintenance are scheduled efficiently, information is accurate and timely, and the service delivers excellent customer outcomes.
Specific responsibilities will include:
- Provide efficient scheduling and coordination of repair and maintenance activities by maintaining the job management system, ensuring accurate data, and making real-time diary adjustments to optimise resources and maximise first-time fix rates.
- Monitor operatives’ locations, job statuses, and overall progress of scheduled work, escalating risks to service delivery, targets, and SLAs promptly.
- Act as the first point of contact for repair enquiries, triaging requests, raising job orders, and coordinating appointments, materials, and service coverage, including managing absence impacts and follow-on works.
- Deliver high-quality customer and administrative support by maintaining clear communications, managing reappointments, and handling service failures or complaints in line with procedures.
- Ensure compliance with no-access processes, data protection, and health and safety standards while maintaining accurate records.
- Support financial processes such as purchase orders, invoicing, and budget monitoring, and produce reports and analysis to inform performance.
- Provide general business support, including document preparation and minute taking.
About you
We are looking for a confident and organised Administrator, preferably with experience of scheduling/planning, and or business support in a repairs and maintenance environment. Educated to NVQ Level 3/A level standard or able to demonstrate equivalent level of experience gained in the workplace. You will need to have strong IT skills, particularly in Microsoft Office. Experience of a job management or scheduling system would be an advantage. We are looking for a team player with excellent communication and customer service skills. You will be passionate about providing a first-class service and continuous improvement to ensure the best possible outcomes for our residents.
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.
Benefits
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
Our ways of working
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information
For an informal discussion about this role, please contact Alison Wade by email to arrange a conversation.
Closing date: 5.00pm, 30 July 2026.
How to apply
Please ensure your application form is fully completed, including employment and education history, and that your supporting statement clearly addresses how you meet the criteria in the Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Repairs Administrator in Ipswich employer: Suffolk County Council
At Sendsory, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment for our team of Cognition and Learning Practitioners. Located in Ipswich, Suffolk, we offer competitive salaries, six training days per year, and the opportunity to make a meaningful impact on the lives of children with SEND. Our commitment to professional development and a child-focused culture ensures that every employee can grow and thrive while contributing to a nurturing educational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Suffolk County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Suffolk County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Administrator in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Suffolk County Council:Your cover letter is your chance to shine! Tell us why you want to work at Suffolk County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Suffolk County Council!
How to prepare for a job interview at Suffolk County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
