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- Tasks: Register births, deaths, and marriages while providing excellent customer service.
- Company: Suffolk County Council, dedicated to improving community futures.
- Benefits: Competitive salary, flexible hours, and potential weekend work opportunities.
- Why this job: Make a meaningful impact in people's lives during significant moments.
- Qualifications: Level 3 education or equivalent experience, strong customer service skills.
- Other info: Dynamic role with opportunities for personal growth and conflict resolution.
The predicted salary is between 34434 - 34434 £ per year.
Suffolk County Council is looking for a Registration Officer.
Location: Endeavour House, Ipswich IP1 2BX. On-site working.
Salary: £34,434 per annum (pro rata). Hours: 29.5 hours per week. Contract: Permanent.
We’re passionate about improving the future for our customers and communities. If you are too, join us to make a meaningful impact. Your innovation and drive will help us continue to improve and evolve, with opportunities and support to make a difference.
Your role and responsibilities:
- As a Registration Officer you will work directly with customers and be responsible for the registration of births, deaths and marriages.
- You will handle all legal aspects of registration and engage with customers on a 1-to-1 basis during times of heightened emotion.
- Handle financial transactions and ensure compliance with audit procedures, including working with secure stock.
- Conduct and register civil ceremonies in the Register Office and at Approved Venues during office hours.
You will need:
- Educated to level 3 standard or have clear evidence of equivalent knowledge and experience.
- Thrive on accuracy and excel in fast-paced environments.
- Excellent customer service and teamworking skills.
- Ability to stay calm under pressure, with a sharp eye for detail, and the ability to manage groups while presenting professionally.
- Ability to navigate tricky situations and resolve conflicts.
If you believe you can succeed in this role, apply. Even if you don’t meet all requirements, still apply. We would appreciate the opportunity to consider your application.
In addition to this role, you may have the opportunity to take on a zero-hour Weekend Ceremony contract if you choose. This is paid at £14.82 per hour. The contract would include conducting and registering civil ceremonies across the county at weekends.
Registration Officer in Ipswich employer: Suffolk County Council
Contact Detail:
Suffolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Officer in Ipswich
✨Tip Number 1
Get to know the company! Research Suffolk County Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! As a Registration Officer, you'll be dealing with people during emotional times. Role-play tricky situations with friends or family to build your confidence in handling sensitive conversations.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Suffolk County Council on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure it gets noticed and shows your commitment to joining our team.
We think you need these skills to ace Registration Officer in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Registration Officer. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Service Skills: Since you'll be working directly with customers, it's crucial to demonstrate your excellent customer service abilities. Share examples of how you've handled challenging situations or provided support in the past.
Be Detail-Oriented: Accuracy is key in this role, so make sure your application is free from typos and errors. We appreciate attention to detail, so take the time to proofread your documents before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Suffolk County Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Registration Officer. Brush up on the legal aspects of registration and be ready to discuss how you would handle sensitive situations with customers. This shows that you're not just interested in the role, but that you’re prepared for it.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers during emotional times, think of examples from your past experiences where you've provided excellent customer service. Be ready to share how you managed difficult situations and kept things professional.
✨Demonstrate Attention to Detail
Accuracy is crucial in this job. Prepare to discuss how you ensure precision in your work, especially when handling financial transactions or legal documents. You might even want to bring up any tools or methods you use to stay organised and detail-oriented.
✨Stay Calm Under Pressure
The ability to remain composed in stressful situations is vital. Think of a time when you faced a challenging scenario and how you navigated it. Sharing this will highlight your problem-solving skills and your capacity to manage groups effectively.
