At a Glance
- Tasks: Manage and troubleshoot network issues while collaborating with a dynamic team.
- Company: Suffolk County Council, a modern organisation focused on positive community impact.
- Benefits: Flexible working hours, competitive salary, and opportunities for career growth.
- Other info: Hybrid working model with a supportive and inclusive team environment.
- Why this job: Join us to innovate and make a real difference in network services.
- Qualifications: Experience with enterprise networking and strong troubleshooting skills required.
The predicted salary is between 34434 - 34434 £ per year.
Suffolk County Council is a modern, flexible and effective organisation, driven to make a positive difference to the environment, the communities we serve and the careers of our people. When you join us as an IT Engineer (Network), you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.
Responsibilities:
- Manage network incidents and troubleshoot issues with customers, colleagues and third parties.
- Monitor network health and performance, proactively identify issues and improvements which ensure the reliability and availability of the network.
- Configure, deploy and manage network hardware including routers, switches, firewalls and wireless access points.
- Support network projects.
- Attend sites across the County to support the resolution of incidents and complete project work, such as network installation.
- Work within existing IT service management processes for incident, change and problem management.
Qualifications:
- Experience of supporting and troubleshooting enterprise networking products (wired and wireless) – Cisco Catalyst and Meraki experience preferable.
- Hands-on experience with managing firewalls such as creating security policies and analysing traffic flows – Cisco, Palo Alto and FortiGate experience preferable.
- Strong knowledge of fundamental network principles and protocols – TCP/IP, IP Addressing, Spanning-tree, wireless.
- Knowledge of network security principles and best practices – such as VPN, NAT, Inspection, Certificates.
- Understanding of routing protocols.
- Experience performing software upgrades on network equipment.
- Experience with implementing and supporting network hardware.
- Experience with network monitoring and diagnostic tools.
- Familiarity with cloud networking.
- Strong troubleshooting and problem-solving skills in complex environments.
- Knowledge of cabling technologies – copper and fibre.
- Knowledge of WAN circuit technologies.
Team:
The role is a part of Core Technology Services within the IT Service. The team brings together technical specialists across multiple disciplines, including networks, servers, client devices, general infrastructure, Microsoft 365, unified communications, data centre services, cloud services and related technology platforms. The team works closely with service owners, project managers, suppliers and operational support teams to deliver stable services and support business change. The team works in a Hybrid manner, with a minimum of 2 days in the office. Although there would be requirement of increased office working for the initial period, to support training and role familiarisation.
Diversity and Inclusion:
We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.
