IT Engineer (Infrastructure) in Ipswich

This role is not eligible for visa sponsorship due to the associated salary level, which do not meet the minimum requirements for a Skilled Worker visa.

Your role and responsibilities:

• Manage incidents and troubleshoot issues with customers, colleagues and third parties.
• Experience managing and supporting hybrid infrastructure environments, including on-premises datacentres and Microsoft Azure.
• Strong working knowledge of Microsoft 365 services and identity platforms, including Active Directory and Entra ID.
• Experience with server infrastructure, virtualisation, storage, and backup technologies.
• Understanding of infrastructure and cloud security principles, including patching, hardening, and identity protection.
• Familiarity with cloud architecture and migration approaches, including hybrid and modernisation initiatives.
• Strong troubleshooting and problem-solving skills across complex infrastructure environments, alongside a good understanding of ITIL service management practices.

You will need:

• Proven experience supporting enterprise infrastructure environments, including on-premises datacentres, virtualised platforms, Microsoft Azure, and Microsoft 365 services.
• Hands-on experience administering Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, Exchange Online, SharePoint Online, and Teams, with a strong understanding of hybrid identity and authentication.
• Knowledge of infrastructure security principles and best practices, including identity and access management, conditional access, privileged access, endpoint security, and security baselines across cloud and on-premises environments.
• Experience using infrastructure monitoring, management, and diagnostic tools to proactively identify performance issues, monitor service health, and support capacity planning across hybrid environments.
• Familiarity with Azure infrastructure services, including virtual machines, virtual networking, storage accounts, backup and recovery, Azure Monitor, and resource management, alongside an understanding of hybrid cloud architectures.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex issues spanning servers, storage, virtualisation, cloud services, Microsoft 365, identity services, and supporting network infrastructure.