Independence and Wellbeing Facilitator in Ipswich

Address: Endeavour House, Ipswich, Suffolk, IP1 2BX - Onsite

Salary: £28,598 per annum (pro rata for part time)

Hours: 14 - 37 hours per week - Flexible working options available

Contract: Permanent – 2 posts available

Do you thrive on helping others? Are you passionate about adult social care and making a real impact in the Suffolk community? If so, we want to hear from you!

Customer First is looking for motivated and dedicated Independence and Wellbeing Facilitators to join our growing team.

Your role and responsibilities

• As an Independence and Wellbeing Facilitator, you will be responsible for identifying the most appropriate pathway for a customer journey, promoting independence and offering appropriate solutions.
• Advise customers and carers on their rights, the options available to them and how they can be supported, accurately identifying eligibility in line with current legislation and policy.
• Work in line with Suffolk's Heart of Care way of working and demonstrate a genuine commitment to making a positive difference for people in Suffolk.
• Champion the use of Assistive Technology, including Digital Care solutions, to promote independence and wellbeing.
• Apply a strengths‑based approach in line with the Signs of Safety model.
• Manage your own workload effectively, using strong organisational and time management skills to prioritise work, meet deadlines and contribute to team objectives.
• Share knowledge and learning with colleagues, supporting continuous team development.
• Complete a range of assessments, including (but not limited to) carers' assessments, digital technology referrals and referrals for packages of care.

You will need

• A demonstrated understanding and practical application of excellent customer service principles.
• Strong problem‑solving skills, with the ability to define issues systematically and make sense of information by organising it effectively.
• Proven team‑working skills, enabling you to establish priorities and work collaboratively towards shared goals.
• Familiarity with relevant Suffolk services and providers, or the ability to quickly develop this knowledge, to connect clients with appropriate support.
• Strong communication skills, with the ability to engage with customers who may be vulnerable, distressed or under pressure in a clear, tactful and empathetic manner, resolving conflict where required.
• The ability to work closely with internal colleagues to build and maintain effective working relationships.
• Excellent IT skills, with confidence using digital systems and tools.

We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

Benefits

• Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days.
• Membership of a competitive Local Government Pension Scheme (LGPS).
• Travel, lifestyle, health and wellbeing benefits.
• Performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase.
• Training and encouragement to expand your knowledge.
• A variety of career development opportunities across our organisation.
• Diverse and active staff networks.
• Flexible working options, with the right to request flexible working from your first day.

Closing date: 11.30pm, 17 May 2026.