At a Glance
- Tasks: Help residents with housing and welfare benefits, ensuring they get the support they need.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to building vibrant communities.
- Benefits: Enjoy generous leave, a competitive pension, wellbeing support, and flexible working options.
- Other info: Hybrid working model promotes flexibility and collaboration for all team members.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Relevant qualification or experience in housing, debt management, and empathy for clients.
The predicted salary is between 37280 - 44075 £ per year.
Babergh and Mid Suffolk District Councils Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
Salary: £37,280 - £44,075 per annum (pro rata for part time)
Hours: Full Time, 37 hours per week
Contract: Permanent
This role is open to full time, part time, and job share applications, all of which will be assessed equally.
Join our team. We are looking for an Income Officer to join our Tenant Service team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
You will join a dedicated team of income officers with responsibility for collecting Housing Revenue Account income. In this role, you will:
- Deliver a detailed range of housing and welfare benefits advice to customers, considering individual needs and relevant legislation, the policies and procedures of the council and identify appropriate solutions/support available where necessary.
- Use appropriate enforcement powers to recover outstanding debt.
- Work collaboratively with other services, teams and partners to ensure income to the Housing Revenue Account is maximised and tenants have access to all available advice and appropriate support required to sustain their tenancies.
About you
The ideal candidate will have a relevant qualification at NVQ4/HNC/degree or equivalent knowledge gained through experience of working within housing or a housing related field. You will also demonstrate experience in:
- Debt case management and tenancy enforcement within a housing environment including preparing cases for court and representing the council in court providing assistance and advice, and show understanding and empathy with people facing personal difficulties.
- Problem solving, demonstrating a proactive approach.
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- Two National Landscapes
- Many picturesque market towns
It is no surprise we are ranked among the top 50 places to live in the UK.
Benefits
We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
For more information
For an informal discussion or to learn more about hybrid working for this role, please contact Polly Bearman by either calling 01473 296422 or emailing polly.bearman@baberghmidsuffolk.gov.uk
Closing date: 5 pm, 4 September 2026.
Income Officer in Ipswich employer: Suffolk County Council
At Sendsory, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment for our team of Cognition and Learning Practitioners. Located in Ipswich, Suffolk, we offer competitive salaries, six training days per year, and the opportunity to make a meaningful impact on the lives of children with SEND. Our commitment to professional development and a child-focused culture ensures that every employee can grow and thrive while contributing to a nurturing educational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Ipswich
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We think you need these skills to ace Income Officer in Ipswich
Some tips for your application 🫡
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How to prepare for a job interview at Suffolk County Council
✨Brush Up on HR Best Practices
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