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- Tasks: Review Direct Payments, verify details, and resolve queries to ensure compliance.
- Company: Suffolk County Council, a modern and flexible organisation making a positive impact.
- Benefits: Competitive salary, up to 29 days leave, pension scheme, and flexible working options.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Strong attention to detail, customer service skills, and IT proficiency required.
- Other info: Empowering culture with diverse opportunities for career growth.
The predicted salary is between 21500 - 29500 £ per year.
Suffolk County Council is a modern, flexible and effective organisation, driven to make a positive difference to the environment, the communities we serve and the careers of our people. When you join us as a Finance Administrator, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.
Your role and responsibilities:
- The role of a Finance Administrator is interesting and varied. We are currently looking for people to join the team with office skills as well as applicants with life skills in personal budgeting and finances.
- You’ll be reviewing Direct Payments funded by Suffolk County Council. This includes gathering relevant information, verifying payment details, analysing documentation, and conducting detailed reviews to ensure that funds are used in accordance with the terms and conditions of a Direct Payment.
- You will be making telephone calls to cardholders or providers to clarify queries, obtain missing information, and resolve discrepancies. Strong attention to detail, analytical skills, and effective communication are essential for maintaining compliance and accurate records.
You will need:
- To be willing and able to learn new skills
- Confidence in delivering high standard customer service
- To work proactively, both as an individual and as part of a team
- A strong understanding of IT, including Microsoft packages
- Good attention to detail
- The ability to use your own initiative
- To be flexible in your approach to work.
The team:
The Financial Inclusion and Advice Service (FIAS) collaborates with vulnerable customers who are receiving services from Social Care due to long term and complex medical conditions. The Finance Officer roles in the Financial Inclusion and Advice Service are interesting and varied. We have a positive team culture, and we maintain this by helping everyone to understand how they contribute to our team; we focus on the development of our staff and make communication a priority.
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.
For more information, please contact Sharon Summers for a casual conversation. You can reach her by calling 07730 356606 or emailing sharon.summers@suffolk.gov.uk.
How to apply:
- Step 1 - Read the Job and Person Profile.
- Step 2 - Click Apply Now to start your online application.
- Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question).
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team by either emailing recruitment@suffolk.gov.uk or calling 03456 014412.
Closing date: 11.30pm, 10 February 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
Benefits include:
- Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- Membership of a competitive Local Government Pension Scheme (LGPS)
- Travel, lifestyle, health and wellbeing benefits
- Performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- Training and encouragement to expand your knowledge
- A variety of career development opportunities across our organisation
- Diverse and active staff networks
- Flexible working options, with the right to request flexible working from your first day
Finance Administrator in Ipswich employer: Suffolk County Council
Contact Detail:
Suffolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Administrator in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Suffolk County Council. Understand their values and how they impact the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to finance administration and customer service. Role-play with a friend or family member to get comfortable with your responses. The more you practice, the more confident you'll feel during the real deal!
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples from your past experiences that highlight your attention to detail and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a couple of thoughtful questions prepared. This shows your enthusiasm for the role and helps you determine if the company culture is a good fit for you. Plus, it’s a great way to keep the conversation flowing!
We think you need these skills to ace Finance Administrator in Ipswich
Some tips for your application 🫡
Read the Job and Person Profile: Before diving into your application, take a good look at the Job and Person Profile. It’s like your roadmap to understanding what we’re looking for in a Finance Administrator. Make sure you know what appeals to you about the role and how your experience aligns with our needs.
Craft Your Supporting Statement: Your supporting statement is your chance to shine! Answer the questions thoughtfully and use real-life examples to showcase your skills. Remember, we want to see your personality and how you handle situations, so be authentic and let your voice come through.
Keep It Clear and Concise: When writing your responses, clarity is key. Stick to the word limit and make sure your points are easy to follow. We appreciate well-structured answers that get straight to the point, so avoid fluff and focus on what matters.
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. Applying online is straightforward, and it ensures your application goes directly to us. Plus, it’s the best way to keep everything organised!
How to prepare for a job interview at Suffolk County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Finance Administrator role. Familiarise yourself with the responsibilities, especially around Direct Payments and compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Your Supporting Statement
Your supporting statement is crucial! Use it to highlight relevant experiences that align with the job description. Be specific about your skills in customer service, attention to detail, and any previous roles where you've managed financial information or resolved discrepancies.
✨Practice Common Interview Questions
Anticipate questions related to customer service and problem-solving. Think of examples from your past where you successfully handled difficult conversations or ensured accuracy in your work. Practising these responses will help you articulate your thoughts clearly during the interview.
✨Show Your Team Spirit
Since the role involves working within a team, be ready to discuss how you collaborate with others. Share examples of how you've contributed to a positive team culture or supported colleagues in achieving common goals. This will demonstrate that you’re a great fit for their team-oriented environment.
