At a Glance
- Tasks: Join a dedicated team providing 24/7 emergency support for Ipswich Borough Council.
- Company: Ipswich Borough Council, committed to community safety and support.
- Benefits: Competitive salary, generous holiday, pension scheme, and professional development opportunities.
- Other info: Flexible part-time hours with a supportive team environment.
- Why this job: Make a real difference in emergency situations while gaining valuable experience.
- Qualifications: 5 GCSEs or NVQ Level 3 and 2 years of relevant experience required.
The predicted salary is between 14021 - 14730 € per year.
Ipswich Borough Council is looking for a highly motivated individual to join the Emergency Services Centre (ESC) team as an ESC Officer (part‑time). You will work as part of a dedicated team providing a 24/7 service for Ipswich Borough Council. The ESC Officer will work 17 hours per week on a shift system. The ESC Officer role is challenging and varied and requires good organisational skills and an excellent telephone manner. You will deal with customers, internal departments, and external agencies to provide support in emergency situations. You will need excellent communication skills as you will be operating various computer systems, radios, and alarm equipment.
Main Areas of Operation
- Monitoring of closed‑circuit television (CCTV)
- Co‑ordinating response to the Home Emergency Alarm Response Service (HEARS)
- Taking out‑of‑hours calls from members of the public and external bodies
Day to Day
You will be based at the main Ipswich Borough Council Offices and will be required to work a shift pattern consisting of early, late, and night shifts. Early shift – 6.30 am – 2.45 pm. Late shift – 2.30 pm – 10.45 pm. Night shift – 10.30 pm – 6.45 am.
Shift and Rota Patterns
The ESC Officer (part‑time) will work 17 hours per week which consists of one early, one late and one night shift on a recurring shift pattern. It is therefore evenings, weekends, and Bank Holiday working. The shift cycle consists of three shifts consisting of 7.917 hours (1 early/day off, 1 late/day off, then one night followed by five days off). The pattern then repeats itself. Once every 10 cycles of this pattern there is a two‑week float period. The first 7 days will have no shift allocations while the second 7‑day period you will be required to work either 4 or 5 shifts over the 7 days. This will consist of a mix of early, late and night shifts depending on annual leave and sickness cover required at the time.
Please note: Training will take place over a 5‑week period (3 runs of 6 shifts with 4 days off in between) where you will need to be available for full‑time hours in order to complete the training programme.
About You
You will be motivated and reliable and educated with 5 GCSEs or an NVQ Level 3, and 2 years of qualitative experience in a related field. You will work in a thriving small team dealing with varying emergency situations that arise on shift and be able to prioritise and work with your shift partner to find the best solutions. Previous experience in dealing with the public and an excellent ability to operate Windows‑based software is essential. A high level of concentration is required whilst on shift to be able to quickly assess and deal effectively with a range of problems as they occur. You will ideally have or be willing to study for a Public Space CCTV Surveillance SIA licence. An enhanced DBS Disclosure and a Police Vetting Clearance will be required for this post.
Benefits
As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
ESC Officer in Ipswich employer: Suffolk County Council
Ipswich Borough Council is an excellent employer, offering a supportive work culture that values teamwork and community service. As an ESC Officer, you will benefit from a competitive salary, generous holiday entitlements, and numerous professional development opportunities, all while working in a dynamic environment dedicated to public safety. With additional perks like subsidised parking, public transport discounts, and free gym membership, this role provides a meaningful and rewarding career path in the heart of Ipswich.
StudySmarter Expert Advice🤫
We think this is how you could land ESC Officer in Ipswich
✨Tip Number 1
Get to know the company! Research Ipswich Borough Council and their Emergency Services Centre. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the ESC Officer role requires excellent telephone manners, try role-playing with a friend or family member. This will help you feel more confident when dealing with customers and internal departments during the interview process.
✨Tip Number 3
Be ready for situational questions! Prepare examples from your past experiences where you've successfully handled emergencies or challenging situations. This will demonstrate your ability to think on your feet and prioritise effectively, which is crucial for the ESC Officer role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Ipswich Borough Council site. This way, you can ensure your application gets the attention it deserves and shows your commitment to joining their team.
We think you need these skills to ace ESC Officer in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the ESC Officer role. We want to see how you can bring your unique strengths to our team!
Show Off Your Communication Skills:Since you'll be dealing with various stakeholders, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to showcase your ability to convey information effectively.
Highlight Relevant Experience:If you've got experience in emergency services or customer service, make it shine! We love seeing how your past roles have prepared you for the challenges of being an ESC Officer.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Ipswich Borough Council.
How to prepare for a job interview at Suffolk County Council
✨Know the Shift Patterns
Make sure you understand the shift patterns and hours required for the ESC Officer role. Familiarise yourself with the early, late, and night shifts, as well as the training schedule. This shows your commitment and readiness to adapt to the demands of the job.
✨Demonstrate Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will help you stand out as a candidate who can handle emergency calls and coordinate responses.
✨Showcase Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time, especially when dealing with multiple emergencies. Think of specific instances where your organisational skills made a difference, as this will resonate well with the interviewers looking for someone reliable.
✨Familiarise Yourself with Technology
Brush up on your knowledge of Windows-based software and any relevant technology used in emergency services. If you have experience with CCTV systems or alarm equipment, be sure to mention it. This will demonstrate your technical aptitude and readiness for the role.
