At a Glance
- Tasks: Support the delivery of trauma-informed services and oversee staff operations.
- Company: Join Survivors in Transition, a compassionate organisation dedicated to supporting survivors.
- Benefits: Enjoy a competitive salary, 25 days holiday, health cover, and wellbeing perks.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of survivors while developing your leadership skills.
- Qualifications: Degree in relevant field and 5+ years in service management required.
The predicted salary is between 32000 - 36000 € per year.
At Survivors in Transition, we provide specialist trauma-informed support to survivors of sexual violence and abuse across Suffolk and the wider East of England. We are seeking a skilled, compassionate, and operationally capable Deputy Service Manager to support the day-to-day delivery of high-quality survivor services during a period of continued growth and development. This is a senior operational role supporting the Service Manager and wider leadership team to ensure services are safe, effective, responsive, and aligned with trauma-informed principles.
You will play a key role in staff support, case oversight, safeguarding, performance monitoring, and service coordination. The role would suit someone with experience in sexual violence, domestic abuse, mental health, safeguarding, social care, or other trauma-related services, who is confident balancing operational management with survivor-centred practice.
Key responsibilities:- Supporting the operational management of frontline services
- Providing day-to-day supervision and guidance to staff and subcontracted therapists
- Assisting with safeguarding oversight, risk management, and complex case discussions
- Monitoring service delivery, KPIs, waiting lists, and outcomes
- Supporting quality assurance, audits, and compliance processes
- Helping embed trauma-informed and survivor-led practice across the organisation
- Assisting with resource coordination, service cover, and operational problem solving
- Supporting partnership working with external agencies and stakeholders
- Contributing to service development and continuous improvement
- You will hold an undergraduate degree in a relevant field such as Counselling, Psychotherapy, Psychology, Mental Health, or Social Care or equivalent professional qualification, along with at least five years’ experience in service or operations management.
- You’ll bring strong safeguarding knowledge, excellent leadership and communication skills, and a deep understanding of trauma-informed practice.
- You will be confident in operational efficiency, quality assurance, and resource management, with strong skills in data analysis and budget management.
- You will be able to work independently to drive operational improvements while maintaining empathy and professionalism in all interactions.
- Excellent IT skills, advanced organisational ability, and a collaborative, nonjudgmental approach are essential - as is a sense of humour and resilience when working in a fast-paced, emotionally demanding environment.
- A full, clean driving licence preferred.
We will offer you a competitive salary banding of £32,000- £36,000 per annum (depending on experience), holiday: 25 days annual leave, plus your birthday off and bank holidays, pension scheme, health cover, and additional wellbeing benefits.
This post is subject to an enhanced DBS check and satisfactory references. Please note this is an application only process.
To find out more:- For further information, please visit our website.
- To find out more, please call Gillian Colchester on 07399 247850 or email gillian.colchester@survivorsintransition.co.uk
Please complete the Application Form (word) and email to gillian.colchester@survivorsintransition.co.uk
Closing date: 12 pm, 29 May 2026. Interview date: week commencing 1 June 2026.
Deputy Service Manager in Ipswich employer: Suffolk County Council
At Survivors in Transition, we pride ourselves on being an exceptional employer dedicated to supporting our staff as they provide vital services to survivors of sexual violence and abuse. Our Ipswich location offers a collaborative and compassionate work culture, with opportunities for professional growth through training and development in trauma-informed practices. We provide a competitive salary, generous annual leave, and a range of wellbeing benefits, ensuring that our team feels valued and supported in their important work.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Service Manager in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the field of trauma-informed support and let them know you're on the lookout for opportunities. Attend relevant events or workshops, and don’t be shy about introducing yourself. You never know who might have a lead on your next role!
✨Tip Number 2
Prepare for interviews by practising common questions related to operational management and survivor-centred practices. Think about your past experiences and how they align with the role of Deputy Service Manager. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 3
Showcase your passion for trauma-informed care during interviews. Share specific examples of how you've supported survivors or improved service delivery in previous roles. This will help you stand out as someone who truly understands the mission of Survivors in Transition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in the lives of survivors.
We think you need these skills to ace Deputy Service Manager in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Deputy Service Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills in safeguarding, operational management, and trauma-informed practice make you a perfect fit for our team. We want to see real examples of your work!
Be Authentic:Let your personality shine through! We value compassion and empathy, so share your passion for supporting survivors and how you approach challenges with resilience and humour.
Follow Our Application Process:Remember, this is an application-only process. Make sure to complete the Application Form and send it to the provided email. Applying through our website is the best way to ensure your application gets noticed!
How to prepare for a job interview at Suffolk County Council
✨Know Your Stuff
Make sure you’re well-versed in trauma-informed practices and the specific services offered by Survivors in Transition. Brush up on your knowledge of safeguarding, operational management, and survivor-centred approaches. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Experience
Prepare to discuss your previous roles in service or operations management, especially in areas related to sexual violence, mental health, or social care. Use specific examples to illustrate how you've successfully managed teams, handled complex cases, or improved service delivery. This will help demonstrate your capability for the Deputy Service Manager position.
✨Emphasise Your Leadership Skills
As a Deputy Service Manager, you'll be guiding staff and therapists. Be ready to talk about your leadership style and how you support and motivate your team. Share instances where you’ve fostered collaboration and maintained a positive work environment, even under pressure.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation’s approach to service delivery and future developments. This shows that you’re not just interested in the job, but also in contributing to the growth and improvement of the services provided. It’s a great way to demonstrate your commitment to the mission of Survivors in Transition.
