Business Support Co-ordinator in Ipswich

At Suffolk County Council, collaboration is at the heart of what we do. As a Business Support Coordinator in the Operation Training Team, you’ll work with colleagues and partners to build trust, share ideas, and deliver services and training that make a significant lasting impact on the community.

Responsibilities

• Provide specialist admin support and act as first point of contact to internal and external customers when handling general enquiries.
• Coordinate the admin work to support our fire training instructors, ensuring that information is correct and recorded effectively, liaising with other agencies when required.
• Maintain and update database records with sensitive information, adhering to data protection guidance.
• Provide administrative support to projects in the department.

You will need

• A high level of computer literacy, including Microsoft Office applications and web-based systems.
• To be comfortable learning and using new digital systems and applications.
• Organisational skills to prioritise own workload and meet deadlines.
• To share knowledge and expertise to assist in the development and delivery of projects.
• A confident communicator who can provide advice and guidance on a range of issues, represent their team internally and externally, and build and use relationships effectively.
• To demonstrate a positive attitude, commitment and enthusiasm.

Team and Environment

The Operational Training Team deliver acquisition and maintenance courses to all Suffolk Fire and Rescue Service employees year-round. We are a highly motivated and progressive team who are always looking for new ways to improve the way we work. The work we do has a direct impact on the ability of Fire and Rescue crews to respond to emergencies and effectively resolve incidents. We work at a recently built modern training centre which promotes an inclusive, collaborative environment with open office spaces and a large communal kitchen and break area. All members of staff have open access to a well provisioned on-site gym.

Role Details

• Address: Wattisham Training Centre, Wattisham Airfield, Ipswich, Suffolk IP7 7RA and Onsite working.
• Hours: 20 hours per week.
• Contract: Permanent.
• Salary: £28,598 per annum (pro rata).

Employees’ Rights and Equality

We’re big believers in potential, possibility and the power of different ideas. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

How to Apply

• Please contact Michael Edmondson-Bloom for a casual conversation. You can contact them by calling 01449 745180 or emailing fire.incidentcommand@suffolk.gov.uk.
• Step 1 - Read the Job and Person Profile (Word).
• Step 2 - Click ‘Apply Now’ to start your online application.
• Step 3 - Complete the Supporting Statement template (Word) answering the following questions (no more than 250 words per question):

• Describe your experience managing complex digital or administrative systems. How did you ensure accuracy in your work, and have you contributed any improvements or alternative processes to enhance system performance or efficiency?
• Tell us about a time when you had to complete multiple tasks within strict deadlines. What systems or methods did you use to ensure accuracy and timeliness?
• Provide an example of how you’ve supported colleagues in other departments to achieve shared objectives or complete a project. What was your specific contribution and how did it benefit the wider team?
• Describe a situation where you had to explain complex information clearly to someone who was not familiar with the subject. How did you ensure they understood?

Closing date: 11.30 pm, 24 March 2026.

Interview date: Week commencing 30 March 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. This role will be worked on-site from a fixed base.

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career.

Benefits

• Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days.
• Membership of a competitive Local Government Pension Scheme (LGPS).
• Travel, lifestyle, health and wellbeing benefits.
• Performance-related annual pay progression, in addition to an annual cost-of-living pay increase.
• Training and encouragement to expand your knowledge.
• A variety of career development opportunities across our organisation.
• Diverse and active staff networks.
• Flexible working options, with the right to request flexible working from your first day.

For more information, visit the Suffolk County Council careers website (careers.Suffolk.gov.uk).