At a Glance
- Tasks: Be the first point of contact for non-emergency enquiries and support various teams.
- Company: Suffolk County Council, a supportive and community-focused organisation.
- Benefits: Up to 29 days leave, pension scheme, flexible working, and career development opportunities.
- Why this job: Join a dynamic team and gain valuable skills while making a difference in your community.
- Qualifications: Eager to learn, reliable, and able to thrive in a busy environment.
The predicted salary is between 24796 - 24796 £ per year.
Suffolk County Council
Address: Endeavour House, Ipswich, IP1 2BX - Hybrid
Salary: £24,796 per annum (pro rata for part time)
Hours: 37 hours per week, flexible working options available
Contract: Fixed Term or Secondment for 21 months
Your role and responsibilities:
- As an Apprentice Administrator you will be a key part of a busy, customer‑focused team and will act as the first point of contact for all non‑emergency enquiries to the Fire and Rescue Service.
- The role is varied and fast‑paced and will include:
- Handling incoming non‑emergency calls and general enquiries.
- Managing and triaging a high‑volume shared email inbox.
- Supporting the Prevention team with the coordination of Home Fire Safety Visits.
- Supporting the Protection team through digital correspondence and filing.
- Maintaining accurate electronic records using systems such as SharePoint.
- Providing general administrative support to the wider service.
Qualifications:
- Are keen to learn and develop new skills.
- Have a positive, reliable and professional approach to work.
- Are comfortable working in a busy environment with a variety of tasks.
Benefits:
- Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days.
- Membership of a competitive Local Government Pension Scheme (LGPS).
- Travel, lifestyle, health and wellbeing benefits.
- Performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase.
- Training and encouragement to expand your knowledge.
- A variety of career development opportunities across the organisation.
- Diverse and active staff networks.
- Flexible working options, with the right to request flexible working from your first day.
We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. DBS checks or police vetting will be required for relevant posts.
Closing date: 11.30pm, 23 April 2026.
Apprentice Administrator in Ipswich employer: Suffolk County Council
At Sendsory, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment for our team of Cognition and Learning Practitioners. Located in Ipswich, Suffolk, we offer competitive salaries, six training days per year, and the opportunity to make a meaningful impact on the lives of children with SEND. Our commitment to professional development and a child-focused culture ensures that every employee can grow and thrive while contributing to a nurturing educational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Administrator in Ipswich
✨Tip Number 1
Get to know the company! Research Suffolk County Council and their Fire and Rescue Service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work in the role you're applying for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Apprentice Administrator in Ipswich
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about becoming an Apprentice Administrator and ready to tackle the challenges that come with it.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background to what we’re looking for!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. This will help us quickly understand why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Suffolk County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Apprentice Administrator. Familiarise yourself with handling non-emergency calls and managing a shared email inbox. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As you'll be the first point of contact for enquiries, it's crucial to demonstrate your customer service skills. Prepare examples from past experiences where you've successfully handled queries or resolved issues. This will highlight your ability to thrive in a busy environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would manage a high-volume email inbox or coordinate Home Fire Safety Visits. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if the role is the right fit for you.
