Housing Dispute Resolution Manager
Housing Dispute Resolution Manager

Housing Dispute Resolution Manager

Lowestoft Full-Time 38000 - 42000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead the resolution of housing disputes, focusing on disrepair complaints and safety hazards.
  • Company: Join East Suffolk Council, a dynamic organisation making a difference for 250,000 residents.
  • Benefits: Enjoy flexible working, generous leave, and discounts on various products and services.
  • Why this job: Make a real impact in the community while developing your career in a supportive environment.
  • Qualifications: Degree level education and experience in social housing management required.
  • Other info: Agile working options available; apply by 29 August 2025.

The predicted salary is between 38000 - 42000 £ per year.

This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.

Job Description

  • East Suffolk Council
  • Address: Lowestoft, Suffolk NR33 0EQ or Melton, Woodbridge, Suffolk IP12 1RT
  • Salary: £44,075 – £48,226 per annum, Band 8
  • Hours: 37 hours per week
  • Contract: Permanent

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Council\’s Regulatory Compliance Team as a Housing Dispute Resolution Manager.

About the role

You will lead and manage the strategic and operational response to housing disrepair complaints, Health and Housing Safety Rating System (HHSRS) hazards, and condition-related disputes, with a particular focus on damp and mould. You will ensure timely, legally compliant resolutions of complaints and disrepair cases, in line with housing legislation, the Housing Ombudsman\’s Complaint Handling Code, and new legal requirements such as Awaab\’s Law.

What you will need:

You will have experience of managing staff, teams or multidisciplinary working groups in social housing setting, and have an in-depth knowledge of housing disrepair law, HHSRS, and related housing conditions standards.

A degree level education is essential as well as a CIH Level 4 or equivalent or be willing to undertake the qualification if successful. You must be committed to supporting training and development initiatives and must be flexible and willing to working outside of normal working hours.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work.

Here are some of the main benefits:

  • Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years\’ service, plus bank holidays)
  • Local government pension scheme
  • Flexible working arrangements
  • Learning and development tailored to your role
  • A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
  • Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
  • Find more information about what we offer in our benefits brochure (pdf).

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

For more information

For an informal discussion regarding this post, please contact Lewis Parr by emailing lewis.parr@eastsuffolk.gov.uk.

Closing date: 29 August 2025.

Interview date: 17 September 2025.

How to apply

Step 1 – Read the advert and the Job Description and Person Specification (Word).

Step 2 – Complete the Supporting Statement Template (Word). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 – Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site.

About Us

East Suffolk Council is an exciting place to work and a great place to make a real difference to people\’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0

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Housing Dispute Resolution Manager employer: Suffolk County Council

East Suffolk Council is an exceptional employer, dedicated to making a meaningful impact in the community while providing a supportive and inclusive work environment. With generous leave entitlements, flexible working arrangements, and tailored learning and development opportunities, employees are empowered to grow and thrive in their roles. The council's commitment to staff wellbeing and a positive culture makes it a fantastic place for those looking to contribute to vital local services in the beautiful setting of East Suffolk.
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Contact Detail:

Suffolk County Council Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Housing Dispute Resolution Manager

✨Tip Number 1

Familiarise yourself with the latest housing disrepair laws and regulations, especially Awaab's Law. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.

✨Tip Number 2

Network with professionals in the housing sector, particularly those involved in dispute resolution. Attend relevant workshops or seminars to build connections and gain insights that could be beneficial during the application process.

✨Tip Number 3

Prepare to discuss your experience in managing teams and handling complex cases. Be ready to share specific examples of how you've successfully resolved disputes or improved processes in previous roles.

✨Tip Number 4

Research East Suffolk Council's values and recent initiatives. Tailoring your conversation to align with their mission can show your genuine interest in the role and the organisation, making you a more appealing candidate.

We think you need these skills to ace Housing Dispute Resolution Manager

Knowledge of Housing Disrepair Law
Understanding of Health and Housing Safety Rating System (HHSRS)
Experience in Managing Staff or Teams
Conflict Resolution Skills
Strong Communication Skills
Analytical Skills
Project Management
Legal Compliance Knowledge
Ability to Work Flexibly
Training and Development Support
Attention to Detail
Problem-Solving Skills
Stakeholder Engagement
Adaptability to Changing Legislation

Some tips for your application 🫡

Understand the Role: Thoroughly read the job description and person specification for the Housing Dispute Resolution Manager position. Make sure you understand the key responsibilities and required qualifications, as this will help you tailor your application.

Use the Supporting Statement Template: Complete the Supporting Statement Template provided by East Suffolk Council. Clearly demonstrate how your experience and skills meet each criterion in the Person Specification. Stick to the template format, as other formats will not be accepted.

Highlight Relevant Experience: In your supporting statement, emphasise your experience in managing teams within a social housing setting and your knowledge of housing disrepair law and HHSRS. Use specific examples to illustrate your expertise and achievements.

Proofread Your Application: Before submitting your application, carefully proofread your supporting statement and any other documents. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented.

How to prepare for a job interview at Suffolk County Council

✨Know Your Housing Law

Make sure you have a solid understanding of housing disrepair law and the Health and Housing Safety Rating System (HHSRS). Brush up on recent changes, like Awaab's Law, as these will likely come up during your interview.

✨Demonstrate Leadership Skills

As a Housing Dispute Resolution Manager, you'll need to showcase your experience in managing teams or multidisciplinary groups. Prepare examples of how you've successfully led projects or resolved conflicts in previous roles.

✨Prepare for Scenario Questions

Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you dealt with housing complaints or disputes, and be ready to discuss how you approached those situations.

✨Show Commitment to Development

East Suffolk Council values training and development. Be prepared to discuss how you support staff development initiatives and your willingness to pursue further qualifications, such as CIH Level 4.

Housing Dispute Resolution Manager
Suffolk County Council

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