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For Companies At a Glance
- Tasks: Answer 999 calls, provide safety advice, and dispatch emergency services.
- Company: Join Suffolk Fire and Rescue Service in a state-of-the-art control room.
- Benefits: Enjoy up to 40 days annual leave, pension schemes, and flexible working options.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a desire to help others are essential.
- Other info: Diverse team with excellent career growth opportunities and training.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Suffolk County Council is seeking Firefighter Control Operators to join the Fire Control Room in Ipswich. This role is open to applicants with fire control experience. The position is a permanent vacancy in the Firefighter (Control) Bank, onsite at Beacon House, Ipswich.
Responsibilities
- Answer 999 calls and gather vital information from callers
- Provide reassurance and safety guidance until help arrives
- Assess situations and dispatch the most appropriate response, including fire crews or other emergency services
- Work as part of a team to ensure a swift and effective response
- Use radio systems to provide updates to fire officers on the scene
- Perform day-to-day tasks that keep the service running smoothly
You will need
- Previous experience in fire control
- Excellent communication skills to pass on information clearly in stressful situations
- Strong multi-tasking skills for a dynamic, high-pressure environment
- A clear and decisive mind to make quick decisions
- Strong computer literacy and the ability to learn new systems quickly
- A genuine desire to help others and positively impact your community
- Robust resilience for the demanding nature of the role
- Fast and accurate keyboard skills
- A confident telephone manner
Other information
This advert is for Firefighter (Control) Bank Opportunities only. If you are interested in other bank opportunities, please visit the Current Vacancies – SFRS page.
Hours: Bank availability including weekend and bank holidays. Minimum of 2 shifts a month (24 hours total): one 10-hour day shift (08:00–18:00) and one 14-hour night shift (18:00–08:00). Additional hours may be offered for absences or operational needs. The control room operates 24/7, year-round.
Contract: Permanent. Location: Beacon House, Ipswich, Suffolk IP1 5PB – Onsite. Salary: Firefighter (Control) in accordance with NJC Pay Scales (pro rata for part time).
Application steps
- Read the Job and Person Profile (Word)
- Click Apply Now to start your online application
- Upload a supporting statement indicating how you meet each criterion in the Job and Person Profile
- Upload a CV (without name and personal details)
Note: Applications without a supporting statement and CV may not be progressed. Supporting documents should be in PDF or MS Word format.
Benefits and equality
We are committed to safeguarding and promoting welfare and welcome applications from all individuals. We offer a range of benefits and encourage diversity. For more information, visit the Suffolk County Council careers website.
Closing date: 11:30pm 15 February 2026. DBS checks or police vetting may be required for relevant posts. For reasonable adjustments during the application process, contact our Recruitment Team at recruitment@suffolk.gov.uk.
Contact: sfrs.recruitment@suffolk.gov.uk
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Firefighter (Control) employer: Suffolk County Council
Contact Detail:
Suffolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Firefighter (Control)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Firefighter Control Operator does. This way, when you get that interview, you can show off your knowledge and passion for the job.
✨Tip Number 2
Practice your communication skills! Since you'll be answering emergency calls, being calm and clear is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current firefighters or control operators on social media. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Suffolk Fire and Rescue Service team.
We think you need these skills to ace Firefighter (Control)
Some tips for your application 🫡
Read the Job and Person Profile: Before diving into your application, take a good look at the Job and Person Profile. This will give you a clear idea of what we're looking for and help you tailor your application to match our needs.
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Make sure to highlight how your skills and experiences align with the role. Use specific examples to show us why you're the perfect fit for the Fire Control Operator position.
Keep it Personal and Authentic: We want to hear your voice in your application. Avoid generic phrases and instead, share your genuine experiences and motivations. Remember, we value authenticity and want to see the real you!
Apply Through Our Website: Make sure to apply through our official website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the necessary information and resources to help you along the way!
How to prepare for a job interview at Suffolk County Council
✨Know Your Role
Familiarise yourself with the responsibilities of a Firefighter Control Operator. Understand the importance of being calm under pressure and how to gather vital information from callers. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Practice clear and confident communication. You’ll need to build rapport quickly, so consider role-playing scenarios where you answer emergency calls. This will help you articulate your thoughts and show that you can handle stressful situations effectively.
✨Demonstrate Quick Thinking
Prepare examples of times when you had to think on your feet. Whether it’s in a previous job or a personal situation, being able to share these experiences will highlight your ability to make quick decisions, which is crucial for this role.
✨Emphasise Your Desire to Help
Make sure to convey your genuine passion for helping others. Share why you want to be part of the Fire Service and how you plan to positively impact your community. This will resonate well with the interviewers and align with their values.
