At a Glance
- Tasks: Support library users and run fun activities for children in the community.
- Company: Suffolk County Council, dedicated to enhancing community services.
- Benefits: Flexible hours, up to 29 days annual leave, and a supportive work environment.
- Other info: Part-time role with opportunities for personal growth and development.
- Why this job: Make a positive impact in your community while enjoying flexible working options.
- Qualifications: Passion for customer service and engaging with the community.
The predicted salary is between 12000 - 16000 £ per year.
Suffolk County Council is looking for a Library and Information Advisor committed to improving community services. You will provide excellent customer service, support library users, and run engaging activities for children.
This on-site role at Glemsford and Clare Libraries entails 13 hours per week with numerous benefits, including up to 29 days of annual leave and flexible working options.
For more details, contact Sharon Chapman at sharon.chapman2@suffolk.gov.uk.
Community Library and Information Advisor (Flexible Hours) employer: Suffolk County Council
Suffolk County Council is an excellent employer that prioritises community engagement and employee well-being. With flexible working hours, generous annual leave, and a supportive work culture, you will have the opportunity to make a meaningful impact while enjoying a healthy work-life balance. Join us in fostering a love for reading and learning in Glemsford and Clare Libraries, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Community Library and Information Advisor (Flexible Hours)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Suffolk County Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Suffolk County Council and let us see your personality shine through!
We think you need these skills to ace Community Library and Information Advisor (Flexible Hours)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Suffolk County Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Suffolk County Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Suffolk County Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Suffolk County Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Suffolk County Council will surely appreciate.
