Client Affairs Officer

At Suffolk County Council, every role is an opportunity to make a real difference. As a Client Affairs Officer within our Financial Inclusion and Advice Service (FIAS), you will play an important role in supporting some of Suffolk's most vulnerable residents to manage their finances safely, securely and with dignity.

Your role and responsibilities include:

• Supporting individuals who are unable to manage their own financial affairs.
• Safeguarding finances and ensuring access to support and services.
• Managing a diverse caseload within the corporate appointeeship and Court of Protection deputyship service.
• Administering benefits, managing income and expenditure, overseeing banking arrangements.
• Supporting Court of Protection applications, completing annual returns and undertaking statutory visits.
• Helping customers maintain financial stability through budgeting, debt management and careful financial planning.
• Processing payments and invoices, completing financial declarations relating to Adult Social Care services.
• Maintaining accurate records using a range of digital systems and databases.
• Collaborating with social workers, families, support providers, landlords, utility companies and other partner organisations.
• Identifying and responding to financial risks, discrepancies and safeguarding concerns.
• Contributing to service improvements and delivering a high-quality, customer-focused service.

We are looking for someone who is organised, compassionate and committed to making a positive difference. You will be confident managing financial information, building relationships and delivering excellent customer service. We would love to hear from you if you have:

• Strong numerical, analytical and problem-solving skills.
• An understanding of Adult Social Care and the needs of vulnerable adults.
• Excellent communication and interpersonal skills.
• The ability to manage a varied workload and meet deadlines.
• Good organisational skills and attention to detail.
• Experience using digital systems, databases and spreadsheets.
• Sound judgement, with an understanding of risk management, confidentiality and data protection.
• A collaborative approach and commitment to achieving positive outcomes.

The Financial Inclusion and Advice Service (FIAS) sits within Adult Social Care and helps residents maximise their income, manage their finances and access the support they need. Our service provides financial assessments, direct payment support, debt recovery, deferred payment arrangements and specialist financial advice for vulnerable adults across Suffolk.

We embrace flexible working and encourage everyone to share ideas that help us continually improve the services we provide to Suffolk residents. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.

For more information, please contact Sharon Thompson for an informal conversation at 01473 263920 or sharon.thompson@suffolk.gov.uk.

Closing date: 11.30 pm, 20 September 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.