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For Companies At a Glance
- Tasks: Be the first point of contact, providing timely care and support in a fast-paced environment.
- Company: Suffolk County Council, where collaboration drives impactful services.
- Benefits: Up to 29 days leave, competitive pension, flexible working, and career development opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Familiarity with finance, strong communication skills, and proficiency in IT applications.
- Other info: Join a supportive team committed to safeguarding and promoting welfare.
The predicted salary is between 30000 - 48000 ÂŁ per year.
Overview
At Suffolk County Council, collaboration is at the heart of what we do. As a Business Allocator in Home First, you will work with colleagues, partners, and communities to build trust, share ideas, and deliver services that make a lasting impact.
Role and Responsibilities
- Serve as the first point of contact for customers in a fast‑paced environment, ensuring timely care and support.
- Carry out business and finance functions within Home First, meeting statutory requirements and supporting service delivery.
- Work collaboratively across the county to deliver a wide range of financial and business tasks efficiently.
- Manage incoming calls, resolve queries, and escalates urgent issues to team leaders via the triage duty system.
- Monitor staff capacity and oversee the Allocations System to optimise workflow and minimise delays.
- Maintain accurate records and case‑management entries in line with Adult Social Care and Care Quality Commission (CQC) standards.
- Support general business operations, report discrepancies, and ensure service changes are recorded promptly.
Qualifications
- Familiarity with financial and business regulations, systems, and procedures.
- Confidence handling telephone enquiries and engaging directly with the public.
- Experience contributing to change initiatives that lead to improved outcomes.
- Strong ability to plan and prioritise tasks across short, medium, and long‑term timeframes.
- Clear understanding of confidentiality and data protection responsibilities in the workplace.
- Proficient in IT applications, particularly Excel and Outlook.
- Commercial awareness with a focus on cost‑effectiveness and financial efficiency.
- Good understanding of the roles within Home First Area Teams to support effective allocation decisions.
Working Conditions
DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. #LI-Hybrid
Benefits
- Up to 29 days annual leave entitlement (pro rata) plus UK bank holidays and two paid volunteering days.
- Membership of a competitive Local Government Pension Scheme (LGPS).
- Travel, lifestyle, health and wellbeing benefits.
- Performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase.
- Training and encouragement to expand your knowledge.
- A variety of career development opportunities across our organisation.
- Diverse and active staff networks.
- Flexible working options, with the right to request flexible working from your first day.
Disability Confident
This is a Disability Confident employer. We will usually offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the role.
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Business Allocator employer: Suffolk County Council
Contact Detail:
Suffolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Allocator
✨Tip Number 1
Network like a pro! Reach out to current employees at Suffolk County Council on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the Home First team and their recent projects. Show us that you’re not just another candidate; you’re genuinely interested in making a difference in the community.
✨Tip Number 3
Practice your phone skills! Since you'll be handling calls, get comfortable with common queries and how to respond. Role-play with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Business Allocator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Business Allocator. We want to see how you can contribute to our collaborative environment at Suffolk County Council.
Showcase Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your ability to handle enquiries effectively. Use clear and concise language in your application to reflect your communication prowess.
Highlight Relevant Experience: If you've got experience in finance or business functions, make it shine! We love seeing how your past roles have prepared you for the responsibilities outlined in the job description.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Suffolk County Council
✨Know Your Stuff
Familiarise yourself with the financial and business regulations relevant to the role. Brush up on your knowledge of Adult Social Care and CQC standards, as these will likely come up during the interview. Being able to discuss these confidently will show that you're serious about the position.
✨Practice Makes Perfect
Since you'll be handling calls and engaging with the public, practice answering common interview questions out loud. Consider doing mock interviews with a friend or family member. This will help you articulate your thoughts clearly and manage any nerves on the day.
✨Show Your Collaborative Spirit
Collaboration is key in this role, so be prepared to share examples of how you've worked effectively with others in the past. Think of specific instances where you built trust or contributed to a team project, as this will demonstrate your ability to fit into their culture.
✨Be Ready to Prioritise
The job involves managing multiple tasks and queries, so be ready to discuss how you plan and prioritise your workload. Have a few strategies in mind that you can share, showing that you can handle a fast-paced environment while maintaining accuracy and efficiency.
